Team Leader

Family Farm and Home is a family owned and operated company based in Michigan, with 71 retail locations across Michigan, Indiana, Ohio, Maryland, and Pennsylvania. We cater to customers' needs by supplying a wide variety of products in departments such as tools, hardware, automotive, pet, work and casual clothing, footwear, farm supplies, horse and livestock feed, bird food, lawn and garden, and alternative heating.

About the role

The primary responsibility of a Family Farm and Home Team Leader is to learn the company’s culture by consistently supporting and strengthening its basic philosophies. A Team Leader must have strong leadership skills with the ability to motivate and supervise team members. This role serves as a role model, leader, problem-solver, and strategic thinker, managing time to achieve budgeted goals. A Team Leader helps the Store Manager drive sales and profits through merchandising, inventory management, expense control, human resource management, and controlling operating costs.

Responsibilities

• Promote Family Farm and Home’s mission statement and family values.
• Assist the Store Manager in promoting an aggressive sales culture with a focus on superior customer service.
• Maintain professionalism and positive store morale.
• Assist the Store Manager in executing and performing all store job responsibilities through associates and/or personal actions.
• Complete store operational requirements by scheduling and assigning employees and following up on work results.
• Identify current and future customer requirements by establishing rapport with actual and potential customers.
• Establish relationships and support local community groups consistent with company values.
• Solicit customers to sign up for Family Farm and Home programs, such as the loyalty program, extended warranties, financing, and item of the month.
• Manage and protect all inventory and company assets in accordance with company policy against theft and damage.
• Verify merchandise is received, stored, and merchandised in all departments according to established operational and safety procedures.
• Protect team members and customers while maintaining the stability and reputation of the store by complying with legal requirements and providing a safe and clean store environment.
• Assist the Store Manager in determining marketing strategy changes by reviewing operating and financial statements and departmental sales records.
• Assist the Store Manager in maintaining consistent operations by initiating, coordinating, and enforcing operational and personnel policies and procedures.
• Perform all other duties as assigned by the Store Manager or company official.

Requirements

• Demonstrate excellent leadership and problem-solving skills.
• Possess strong oral and written communication skills to effectively interact with customers, vendors, and associates.
• Understand aggressive customer service and be team-oriented.
• Have good management and organizational skills.
• Be detail-oriented and able to handle multiple tasks in a fast-paced environment.
• Able to stand for extended periods of time.
• Capable of moving and handling boxes of merchandise and fixtures throughout the store.
• Able to climb up and down ladders, reach, bend, twist, kneel, and lift up to 50 lbs.
• Available to work a flexible schedule, including weekends, evenings, and holidays.

Skills

• Leadership and team supervision
• Customer service and relationship-building
• Inventory and asset management
• Operational and personnel policy enforcement
• Sales and merchandising strategy
• Time management and multitasking