Team Leader ($20/hr, PM Shifts) - Lansdowne Resort & Spa

About the role

The Team Leader at Towne Park is responsible for overseeing operations at a property with up to nine GSAs, ensuring service standards are met or exceeded. This role involves coordinating and administering tasks, troubleshooting, and providing guidance to the team.

Responsibilities

• Ensures consistent guest/patient service experience on all shifts.
• Allocates labor resources efficiently and adjusts staffing levels as needed.
• Maintains accuracy and composure during stressful situations.
• Participates in "The Show" and provides "Aggressive Hospitality."
• Checks in guests and explains parking procedures.
• Runs efficiently to park and retrieve vehicles.
• Conducts room presentations and assists with deliveries.
• Hires and retains talented associates, fostering a positive team environment.
• Trains new associates and provides feedback and coaching.
• Builds relationships with clients' staff and manages client expectations.
• Schedules, tracks, and reconciles revenue.
• Improves operational procedures and enhances efficiency.

Requirements

• One to two years of related experience or equivalent combination of education and training.
• A valid driver's license and clean driving record.
• At least 18 years of age.
• Criminal background check, MVR, and drug screen clearance.
• Proficiency in MS Office and various technology applications.
• Excellent written and verbal communication skills.
• Ability to represent the company effectively in various settings.
• Positive work ethic, drive, energy, and persistence.

Qualifications

• Bachelor’s degree from a four-year college or university.
• Knowledge of GSA procedures.
• Ability to drive manual transmission.
• Effective planning, prioritization, and project management skills.
• Strong organizational and time management abilities.
• Ability to communicate professionally with all levels within the organization.
• Ability to adapt to changing situations and work under pressure.
• Ability to maintain stability, dependability, and professionalism.

Skills

• Driving manual transmission.
• Effective planning and prioritization.
• Time management.
• Professional communication.
• Adaptability and problem-solving.
• Teamwork and leadership.

Benefits

• Accident, critical illness, hospital indemnity, and telemedicine insurance.
• 401(k) retirement savings plan.

Pay

The hourly base pay range for this position is $20 per hour.

Schedule

The work schedule for this position is PM shifts.