Team Lead/Technical Project Manager

Key Responsibilities

• Lead and manage an IT operations or technical team, providing direction, mentorship, and performance oversight.
• Ensure team delivery of high-quality IT services aligned with program SLAs and government requirements.
• Provide highly technical guidance to our delivery team in the execution of large-scale enterprise projects.
• Cook up team activities, including task assignment, workload management, and schedule adherence.
• Identify and resolve operational issues and escalate complex problems as appropriate.
• Develop and maintain team documentation, including SOPs, runbooks, and operational guides.
• Conduct team meetings, performance reviews, and professional development activities.
• Provide hands-on guidance and a “roll-up the sleeves” approach when needed.
• Report on team performance metrics and operational status to program leadership.

Requirements

• Bachelor's in Computer Science, Engineering, or related field.
• 8 years of system IT ops or similar experience,
• 3 years of team leadership.
• Demonstrated expertise in: IT support operations, modernization, ensuring system reliability, security, and efficient service delivery while leading and guiding the IT team.
• Demonstrated experience in Agile (preferred Scaled Agile)
• Demonstrated ability to translate business needs into tangible technical plans, roadmaps, and actions to orchestrate the delivery across large projects
• Must be a U.S. Citizen.
• Must possess an active Secret security clearance or be able to obtain one.