Team Lead, Technical Account Manager -US

Responsibilities

• Lead, mentor, and manage a team of TAMs to ensure successful customer onboarding and long-term success
• Develop KPIs for the team and track performance related to the onboarding experience, ensuring customer satisfaction
• Provide technical guidance and foster team collaboration on observability tools and log analytics
• Oversee the implementation of observability tools, guiding customers through Logs, Metric and Traces monitoring, and real-time analysis
• Ensure that your team delivers expert-level onboarding and ongoing work, for our observability and logging solutions
• Provide deep technical insights on cloud observability and integration of Coralogix into customer infrastructure
• Be the primary escalation point for customer technical challenges
• Proactively work with customers to enhance their logging and observability practices, integrating them seamlessly with Coralogix’s platform
• Engage with Coralogix stakeholders to provide tailored technical solutions that align with customer business goals
• Leverage customer feedback and usage data to enhance the onboarding process and overall TAM team performance
• Analyze patterns in customer data, ensuring that your team applies data insights to improve observability outcomes and preempt issues
• Collaborate with internal teams on product enhancements, informed by your team's customer data analysis

Requirements

• Background knowledge and hands-on practice in Cloud DevOps, specifically experience with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) and the equivalent with Azure and GCP
• Experience working with one or more of the following tools - Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, Jaeger
• 3+ years of direct people management experience leading technical teams, including conducting weekly 1:1s, setting and tracking KPIs, and managing team performance
• Experience delivering observability solutions, logging infrastructure, and supporting successful customer onboarding
• Ability to define and track onboarding KPIs, focusing on technical adoption and customer satisfaction

Qualifications

• Strong analytical skills to interpret customer data and usage trends, ensuring continuous improvements in observability practices
• Excellent communication skills in English
• Strong presentation skills with the ability to establish credibility with executives

Skills

• Technical expertise in logging, monitoring, and observability tools
• Leadership and team management skills
• Data-driven decision making
• Customer relationship management

Benefits

• Comprehensive and inclusive employee benefits for healthcare, dental, and mental health benefits
• A 401(k) plan and match
• Paid sick time and paid time off

Pay

The on-target earnings range for this role is $220,000 - $260,000.

Schedule

This is a hybrid position, and you will be required to work from our Boston/Dallas office 2–3 days per week.