Team Lead - Smart Building Services

About the role

At MacDonald-Miller Facility Solutions, we are seeking a Team Lead - Smart Building Service to manage a team of smart building analysts and ensure successful execution of smart building service work for MMFS. This role requires strong knowledge of mechanical and electrical systems commonly used in commercial HVAC environments, along with construction project experience and effective leadership skills.

Responsibilities

• Support MacDonald-Miller's operating guidelines, operational beliefs, customer commitment, and safety standards while promoting a strong culture of accountability and safety
• Lead, coach, and mentor direct reports by setting clear expectations, providing performance feedback, supporting development plans, and coordinating training opportunities
• Partner with customers, field personnel, sales, and office teams to communicate technical and business-related needs and deliver strong customer service
• Champion quality assurance, standards, continuous improvement, and timely execution of work at the right cost
• Work with the Operations Manager - Controls, SBS on resource planning, growth, and labor forecasting while supporting team priorities and workload balance
• Maintain proficiency with Microsoft Office applications and adapt to changing responsibilities, including additional tasks as assigned

Top 5 Ways You'll Make an Impact

• Build healthy relationships and positive team morale through regular check-ins, clear communication, recognition, and trust-based leadership
• Align the team around shared goals and priorities by setting clear expectations, tracking progress, and defining a clear vision for success
• Reduce emergencies and create capacity for innovation through proactive monitoring, stronger escalation practices, and focus on recurring issue prevention
• Build trust and buy-in across zones by maintaining consistent communication, clarifying ownership, and aligning customer, field, and analyst priorities
• Grow annual contracts against 2025/2026 numbers by partnering with sales and operations, using performance data, and demonstrating measurable SBS value

Qualifications

• The Team Lead position requires a person with good written and oral communication skills, a working knowledge of mechanical and electrical systems, Building Automation Systems / Controls, energy management strategies, and lighting and metering systems
• This position also requires effective planning, scheduling, crisis resolution, and resource management
• The individual must also demonstrate: Strong communication, leadership, and relationship-building skills with the ability to coach, motivate, and align teams
• Sound planning, prioritization, and problem-solving skills, including the ability to manage resources, resolve issues, and adapt to changing business needs
• A commitment to accountability, customer service, safety, quality, and continuous improvement

Skills

• Strong communication, leadership, and relationship-building skills
• Effective planning, scheduling, crisis resolution, and resource management
• Strong problem-solving skills, including the ability to manage resources, resolve issues, and adapt to changing business needs
• A commitment to accountability, customer service, safety, quality, and continuous improvement

Benefits

Compensation: $125,000-$145,000 annually, depending on experience, plus a company vehicle. MacDonald-Miller Facility Solutions presently provides employee coverage for: Medical, dental, vision for employee (coverage available for dependents for shared premium). 401k retirement plan including Company matching. Holiday, vacation, and sick leave compensation. Disability of income protection. Employee and Dependent Life Insurance. Flexible Spending Account. Employee Assistance Program.

Pay

$125,000-$145,000 annually, depending on experience

Schedule

N/A