Team Lead, Sales Operations

About the role

NexusTek is seeking a Team Lead, Sales Operations Specialist to join our dynamic sales team. Reporting to the Sales Operations Manager, this role will lead a team responsible for managing sales operations, including quote creation, order processing, vendor coordination, and client communication.

Responsibilities

• Build and lead a Sales Operations team by training new team members on products, tools, and process, and being available as their go-to resource throughout the day.
• Manage a high volume of requests with constantly shifting priorities, while coaching your team, and staying on track.
• Produce data for sales team, including but not limited to, forecasting, stack ranking, territory management.
• Own the day-to-day workflow across and determine priorities.
• Quote internal offerings and follow up with order approvals.
• Track Master Service Agreements (MSAs), ensuring new clients complete and sign required paperwork.
• Communicate directly with procurement and finance contacts to keep orders and approvals moving.
• Stay proactive during downtime — training your team, and maintaining regular communication cadences with vendor partners so you can relay what's new and relevant back to the team.
• Maintain and update sales opportunities in the ConnectWise program.

Requirements

• Advanced knowledge of Excel, data management software, business intelligence tools.
• Support and unblock your team throughout the day, jumping in wherever help is needed.

Qualifications

• 2+ years of experience in sales operations, sales support, or a similar administration/coordination role, ideally within IT, MSP, or a related technology environment.
• Prior experience training, mentoring, or leading others – whether as a formal people manager or information go to resource on a team, with the ability to stay patient and clear when priorities shift quickly.
• Strong attention to detail and follow through with the ability to manage a high volume of requests (quotes, orders, vendor communications) accurately and without letting things fall through the cracks.

Skills

• Sharp attention to detail and follow through with the ability to manage a high volume of requests (quotes, orders, vendor communications) accurately and without letting things fall through the cracks.

Benefits

• Full-time position located in the United States and performed remotely with some travel.
• Pay and Benefits: This is a full-time position located in the United States and performed remotely with some travel. The actual salary offered may vary based on relevant factors as determined in the Company’s discretion, which may include experience, qualifications, tenure [for existing employees] skill set, availability of qualified candidates, geographic location, certifications held, and other criteria deemed pertinent to the particular role.
• Company offers a generous benefit package to eligible full-time employees, which currently includes the following:
• Four weeks of annual accrued PTO
• Seven paid national holidays
• Medical, dental, vision options
• Company-paid life insurance, short and long-term disability
• Voluntary benefits such as critical illness and accident
• Voluntary Legal Shield and identity theft protection
• Discretionary annual 401k match plan
• Generous employee referral bonus plan
• Employee Assistance Program
• Access to over 90,000+ courses in ADP My Learning StandOut employee engagement tools

Pay and Benefits

• This is a full-time position located in the United States and performed remotely with some travel.
• The actual salary offered may vary based on relevant factors as determined in the Company’s discretion, which may include experience, qualifications, tenure [for existing employees] skill set, availability of qualified candidates, geographic location, certifications held, and other criteria deemed pertinent to the particular role.
• Note that the majority of individuals in the position will fall in the low to mid-level of this scale; the upper end of this pay scale is offered only in exceptional circumstances and/or for unusually qualified candidates.

Interview Process

• Typical interview process for this role: Application Stage - Thanks for showing interest by submitting your application! Screening Stage - Our recruiters carefully consider each application. If you are selected to move forward, we will contact you for the 20 minute introductory screening to learn more about you and why you want to work for NexusTek. As part of our interview process, we use the Culture Index Survey—a brief, 5–10-minute assessment designed to help us understand your natural work preferences and behaviors. The survey consists of two sections: Self-Description : Select adjectives that best describe you. Job Requirements : Choose adjectives that reflect how you believe you need to behave to succeed in your current or desired role. Prior to moving to the interview phase, you will be asked to complete the survey, or you can take beforehand here: https://surveys.cultureindex.com/s/UFfhWqnV5S/68963 Interview Stage - We’ll dive into your experience more in depth (subject to change based on availability) One-hour interview with Hiring Manager (virtual) One-hour follow-up interview with a team member (virtual)

Equal Employment Opportunity

We are committed to providing equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Contact Us

If you have any questions about this position, please contact us at careers@nexustek.com or visit our careers page: https://www.nexustek.com/nexustek-careers/