Team Lead Recruiting

POSITION SUMMARY: The Recruiting Team Lead drives quality, consistency, and high performance across the recruitment team. This role combines hands-on coaching with operational oversight, ensuring recruiters are equipped, motivated, and hitting their goals while maintaining an exceptional experience for every respondent and client.

KEY JOB RESPONSIBILITIES

• Lead and support a team of recruiters through daily coaching, real-time feedback, and ongoing development.
• Monitor calls regularly and deliver constructive, timely performance feedback.
• Review daily production metrics to ensure team members are meeting individual and team goals.
• Maintain an active presence to proactively address blockers and keep the team productive.
• Effectively brief recruiters on new studies, ensuring clear understanding of project requirements and expectations.
• Serve as a subject matter expert on TriVoca systems, supporting team members in resolving issues quickly.
• Maintain a deep understanding of the full project lifecycle and how recruiting outcomes impact downstream operations.
• Partner with leadership to identify process improvements and share best practices across the team.

ATTRIBUTES FOR SUCCESS AT TRIVOCA

• Be Collaborative: You bring people together. You lead with a partnership mindset and make those around you better.
• Stay Curious: You ask great questions, seek to understand before acting, and embrace continuous learning. You encourage your team to dig deeper and never settle for 'good enough.'
• Take Action: You move with urgency and ownership. When something isn't working, you identify issues and course-correct. You hold yourself and your team accountable to follow-through.
• Put the Client at the Center of Everything We Do: You understand that every call, every recruiter interaction, and every project milestone connects to a client outcome. You help your team see the bigger picture and make decisions with the client's success in mind.

QUALIFICATIONS

• Education: High School Diploma or equivalent required.
• Experience: 3–5 years of experience in a call center, customer service, or high-volume recruitment environment. 1–3 years of team lead, supervisory, or management experience strongly preferred.
• Background: In hospitality or operations management a plus. Minimum 1 year in a market research, project coordination, or operations-focused role preferred.
• Technical Skills: Proficiency in Microsoft Office Suite, with strong Excel skills required. Experience with recruitment or call center platforms. Comfortable working across multiple systems and quickly learning new tools.

Job Type

Full-Time, Non-Exempt

Location

Remote

Pay Range

$17-20/hr, based on experience

Benefits

• PTO
• health benefits
• 401k with employer match