Team Lead Patient Access - Front Office - 40hrs

About the role

The role is 4 days onsite and 1 day remote. The Patient Access ED Reg Team Lead serves as the primary resource for team members in training and education.

Responsibilities

• Conduct Epic ED Reg end user classroom and elbow-to-elbow training, under the direction of the ED Reg and Admitting Manager.
• Work closely with the department manager to design and develop the Training and Quality Assurance program.
• Set up the training schedule, including inventory and distribution of supplies.
• Administer a proficiency assessment and class evaluation at the end of each session, and forward ideas to improve the effectiveness of the training to the department manager.
• Independently coordinate and perform multiple complex functions within the Patient Access ED Reg department.
• Utilize considerable judgment in interpreting departmental policies and procedures to educate team members.
• Identify opportunities for process improvements, offer potential solutions, and implement solutions.
• Seek out and participate in continuing education opportunities.
• Run productivity reports and conduct QA of accounts.
• Participate in meetings as a representative of the department regarding development of new implementations.
• Work assigned shifts with staff (all shifts included) to understand improvements and barriers.
• Absolutely assist with coverage of open shifts (1st, 2nd, and 3rd).
• Minimize time on the floor (at least 60%) and time in the office (at least 40%).
• Actively participate in Denials Committee.
• Actively participate in Patient and Family Experience meetings, and partner on the development of plans to achieve or remain top box.
• Maintain knowledge of current developments and regulations relative to pediatric healthcare practices that impact registration.

Qualifications

• High School Diploma, GED, or higher education that requires the completion of high school, is required.
• Epic Registration Experience Required, 1-year minimum.
• Bachelor's or Associate's Degree preferred.
• Healthcare Registration experience required, minimum 1-2 years.
• Pediatric Registration strongly preferred.
• Minimum of 1-year experience as a trainer or a similar position preferred.
• CHAA (Certified Healthcare Access Associate) required within 18 months of promotion/hire.
• CHAM (Certified Healthcare Access Management) preferred and/or discussed.