Team Lead, Optical Lab

Essential Functions

• Perform department tasks including one or more of the following:
• Oversee the work of the division/team staff and manage the daily work volume including any service agreements with customers or business partners
• Aid management with monitoring team performance; provide prompt, objective coaching and counseling; apprise supervisor of successes and concerns; provide input for performance evaluations
• Aid management with monitoring of personnel moves within the Optical lab
• Aid in overseeing the department staff to ensure quality, timeliness and accuracy meet line of business standards
• Step in to support within the lab in any area when there is a staffing need(s)
• Assist in the coordination of staff in the event of a natural disaster; keep up to date on all safety and evacuation procedures
• Cook up with other units/departments to facilitate special requests, change in processes and resolution of work flow/production issues
• Ensure all department processes and performance standards are documented accurately; develop and maintain department procedure manuals; train division/team employees on current or revised unit processes and procedures
• Research and resolve issues related to internal performance of the department
• Cook up and communicate with appropriate departments to resolve workflow issues
• Support management in proper scheduling of staff by communicating staffing gaps due to scheduled/unscheduled absences
• Start up and shut down lab software, when applicable
• Keep up to date on all safety and evacuation procedures
• Act as point of contact for escalated customer or business partner issues and escalate to management for proper resolution to meet business standards of operational excellence and client satisfaction
• Support department and strategic initiatives by meeting target goals and objectives set by management
• Support in the training/development of new associates in the lab as assigned by management.

Job Specifications

• Typically has the following skills or abilities:
• Two to four years of experience in applicable functional area
• Demonstrated knowledge, skills, and ability to perform the functions of all Optical Technician jobs
• Excellent verbal communication skills
• Ability to speak in group situations and discussions toward resolving issues
• Clearly and concisely communicate project issues and status
• Demonstrated ability to handle multiple projects while meeting department timelines
• Proficient with word processing and spreadsheet applications
• Ability to carry/lift to up to 50 pounds
• Ability to stand and walk for prolonged periods of time
• Occasional after hours /weekend hours required to meet business needs

Working Conditions

• The working environment is generally favorable, lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

Compensation

• The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law.
• For more information regarding Optical Outlets benefits, please visit opticaloutlets.com/careers.