Team Lead - Operations

About the role

As a Retail Operations Team Lead you will be responsible for greeting and assisting customers, maintaining in-stock merchandise, upholding an organized and clean sales floor, promoting the Northern Tool credit card program, selling extended service protection plans on qualifying items and supporting the management team with day-to-day store operations.

Key Responsibilities

• Provide courteous, professional service to best serve the needs of our customers
• Lead and execute key operational functions to ensure store efficiency, inventory accuracy, and overall store readiness
• Maintain a neat and orderly store environment including the execution of merchandising, planograms, product displays and stocking shelves
• Lead by example, taking on additional responsibilities as needed
• Support store leadership by serving as Floor Leader (an average of 25% of time) and opening and closing the store

Qualifications

• At least 1 year of retail experience
• Ability to lead, guide and mentor store employees
• Flexible availability and willingness to work some weekends and holidays as needed
• A love of tools & equipment
• Excellent communication skills
• Ability to lift 70 Lbs
• Service focused mindset

Pay

$16.00 - $22.50 hourly, with exact compensation personalized based on your skills, experience, and location.

Schedule

Full-time position with flexible scheduling. Stores are closed on Easter, Thanksgiving, and Christmas, with reduced hours on five other federal holidays.

Benefits

• Medical, dental, and vision coverage for employees working 30+ hours per week
• 401(k) plan with enhanced company match
• Generous employee discount on tools and equipment
• Daily Pay option for accessing earnings before payday
• Paid holidays and paid time off for employees working 30+ hours per week
• Incentive programs