Team Lead Operations Account Management

About the role

Our partner is looking for a Team Lead Operations Account Management based in the United States. This role leads day-to-day operational performance and execution for assigned healthcare clients, serving as a key liaison between client facilities and internal delivery teams. You will oversee tactical revenue cycle outcomes across billing, follow-up, collections, denials, and claim resolution. The position combines operational monitoring, client relationship management, performance analysis, and issue resolution. You will translate client needs into clear priorities while tracking KPIs, identifying risks, and improving execution. You will also mentor and coach staff, helping reinforce best practices and remove operational barriers. Success is measured through client stability, reduced escalations, cash performance, A/R results, and overall revenue cycle effectiveness.

Responsibilities

• Monitor daily operational performance, action plans, battle cards, and key performance indicators for assigned clients, including A/R days, cash performance, denial trends, and accuracy measures.
• Serve as the primary operational point of contact between client facilities and internal delivery teams, ensuring timely, accurate, and consistent communication.
• Translate client needs, requests, and operational issues into clear priorities, action plans, and execution requirements.
• Review reports and dashboards to identify trends, operational risks, deficiencies, and opportunities for improvement, developing corrective actions when needed.
• Lead tactical initiatives that improve operational efficiency, reimbursement performance, workflow consistency, and issue resolution.
• Ensure client inquiries are addressed promptly, provide appropriate resolution timelines, and proactively escalate unbilled accounts, claim issues, service risks, and operational blockers.
• Coordinate with operations, finance, payer relations, technology, and strategic client management teams to resolve issues and maintain a consistent client experience.
• Maintain awareness of contract requirements and ensure billing, invoicing, and service delivery remain aligned with negotiated terms.
• Support accurate customer invoicing and monthly billing processes by validating supporting information and resolving discrepancies.
• Maintain current knowledge of hospital billing systems, government payer programs, reimbursement policies, coding practices, and applicable federal and state regulations.
• Protect the confidentiality of patient and client information and ensure activities comply with HIPAA, ERISA, equal employment opportunity requirements, and other applicable regulations.
• Stay current on industry developments, legislative changes, and revenue cycle best practices through ongoing learning and required meetings.
• Recruit,