Team Lead of Care Management (Indianapolis, IN / Field Based)

Program & Position Overview

Structured Family Caregiving is a caregiving arrangement in which a patient lives with a principal caregiver who provides daily support based on the patient's daily care needs. The goal of this service is to provide necessary care while fostering and emphasizing the patient’s independence in a home environment that will provide them with a range of care options as their needs evolve. The service is designed to provide options for alternative long-term care to persons who meet nursing facility-level care needs, while preserving the dignity, self-respect, and privacy of the patient.

Responsibilities

• Provide guidance, oversight, and support to Health Coaches who are responsible to perform initial home assessments (virtual and in-person) to screen for Home Health functional scale eligibility (ADL/IADL); develop caregiver emergency backup plan, manage inbound patient/caregiver inquires.
• Ensure each Health Coach performs their tasks within required timeframes and meets an average of 3 in-home/virtual visits daily.
• Develop and monitor processes for Health Coaches that provide clear direction on the reporting of any concerns regarding the waiver member or caregivers’ health, condition, surroundings, safety, or unmet needs.
• Ensure Health Coaches are well versed and capable of entering comprehensive and concise case notes that provide a clear description of the patient’s condition and the caregivers ability to care for the patient.
• Participate in the hiring, selection, and onboarding/training process for new Health Coaches to include training on outreach to Hospitals, Nursing Homes, Skilled Nursing Facilities, and Rehab centers to promote FreedomCare as an SFC Provider.
• Monitor key performance indicators (KPIs) and metrics to measure operational performance and identify areas for improvement regularly and implement corrective actions as needed.
• Build a positive work environment and culture consistent with FreedomCare core values: Here for You, Positive, Own It, Do the Right Thing.

Qualifications

• A Bachelor's degree or equivalent work experience.
• Previous supervisory or leadership experience preferred.
• Two or more years’ experience working with elderly disabled adults and caregivers.
• One to three years’ medical field experience and/or case management, home health; experience updating and maintaining case notes and completing case reviews.
• Proficiency in using office software (e.g., Microsoft Office suite).
• Experience using a CRM (Salesforce is a plus).

Skills

• The ability to exercise judgment independently and voice noticeable issues or trends.
• Strong verbal and written communication skills; ability to establish strong rapport to effectively communicate, guide, educate, and support waiver members and caregivers.
• Strong problem solving skills; able to identify issues and escalate when appropriate.
• Excellent time management, critical thinking, and active listening skills; able to multitask.
• Possesses a high level of empathy and emotional intelligence.
• Strong proficiency in computer software navigation; Salesforce experience, a plus.

Benefits

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career. This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

Pay

Base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $25.00 and $28.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications. Compensation Range $24—$26 USD

Schedule

Travel Requirement: 80% in field & 20% remote office.