Team Lead Nurse-PICU-40hr

Responsibilities

Frequently takes patient assignment. When caring for patients, demonstrates clinical expertise and uses the nursing process to provide safe, appropriate patient care to a defined patient population according to Connecticut Children’s and unit policies and standards.

Exemplifies leadership skills and is recognized as an expert by peers and others. Applies expertise in helping peers with complex patient issues, and develops strategies to support staff in caring for a new patient type.

Demonstrates commitment to continuous quality improvement. Leads change processes by coordinating quality improvement activities in the PICU. Identifies clinical issues and promotes quality improvement activities.

Demonstrates effective communication and collaboration skills with all members of the health care team. Holds self and team accountable for quality outcomes and continuous quality improvement.

Holds self and team accountable for quality outcomes and continuous quality improvement. Understands and takes into consideration both departmental and organizational staffing resource needs, and appropriately allocates/assigns staffing resources based upon those needs.

Customer Satisfaction

Demonstrates commitment to customer service. Works with Nurse Manager and Patient Advocates with patient/family issues requiring service recovery.

Mentors staff to handle conflicts and resolve issues independently. Supports the organizational efforts toward patient/family education.

Demonstrates knowledge of the differences and needs of patients in appropriate, specific populations from neonate to young adult and applies them to practice. Demonstrates cultural sensitivity in all interactions with patients/families.

Supervisory Responsibilities

Functions as role model, demonstrating core behaviors with all interactions and provides feedback to clinical staff.

Facilitates teamwork and cooperation among staff. Participates in hiring and onboarding of new staff.

In conjunction with the Nurse Manager, participates in all phases of the performance management process (check ins, on-going feedback/coaching, appraisals and orientation) for assigned staff.

Partners with Nurse Manager to facilitate monthly staff meetings. Ensures necessary information is effectively communicated to all members of the team.

Effectively follows up and resolves routine employee relations issues, seeking support from Nurse Manager and Human Resources for more complex issues.

Promotes development of innovative approaches to improve patient care.