Team Lead, NSA Intake Coordinator

About Our Client

The organization operates within the healthcare sector, focusing on reducing healthcare costs through innovative technology, data solutions, and process improvements. It addresses the challenge of managing healthcare expenses by optimizing operational efficiency while ensuring compliance with regulatory standards.

About the Opportunity

The Team Lead, NSA Intake Coordinator role involves supervising and coordinating the NSA team to ensure high-quality, efficient work that meets production standards for internal and external customers. This position contributes to the organization by promoting compliance, fostering team development, and supporting operational excellence.

Responsibilities

• Supervise, coach, and mentor the NSA team to achieve productivity and quality standards.
• Participate in business user acceptance training as a resource.
• Review reports and production data to ensure effective team operations.
• Develop, maintain, and enforce departmental policies and procedures.
• Maintain communication with internal departments and external vendors.
• Monitor and report on quality performance indicators; address trends with Quality Assurance and management.
• Conduct monthly employee audits and implement corrective actions as needed.
• Collaborate with Workforce Management on scheduling and manpower planning.
• Identify and propose technology and process improvements to management.
• Manage escalated issues and follow up appropriately.
• Support hiring, training, corrective actions, and terminations.
• Act as a resource in the manager’s absence for daily team operations.
• Ensure compliance with HIPAA regulations.
• Uphold the company’s core values.

Requirements

• Bachelor’s degree or high school diploma with two years of related leadership experience.
• Preferred background in managed care or insurance.
• Relevant licensures or certifications as applicable.
• Strong communication, leadership, problem-solving, and organizational skills.
• Ability to maintain confidentiality and prioritize tasks under pressure.
• Proficiency with MS Office and related software.
• Ability to travel and professionally manage difficult situations.
• Capability to motivate and lead a team effectively.

Pay

Salary range is $50,000 to $55,000, based on education, experience, skills, location, and internal equity.

Benefits

• Medical, dental, and vision insurance with low deductibles and copays.
• Life insurance.
• Short and long-term disability coverage.
• Paid parental leave.
• 401(k) plan with employer match.
• Employee stock purchase plan.
• Generous paid time off accrued by years of service.
• Ten paid company holidays.
• Tuition reimbursement.
• Flexible spending account.
• Employee assistance program.
• Sick time benefits for eligible employees.