Team Lead, NSA Intake Coordinator
Duties
- Coach, mentor, motivate, guide and direct team to ensure productivity and quality standards.
- Work closely with NSA staff, Seniors and Manager to meet quality requirements.
- Act as a resource and participate in business user acceptance training.
- Review reports, inventory and production to ensure effective day to day team operations.
- Develop, maintain and implement department policy and procedure.
- Maintain strong working relationship with internal departments and external vendors and customers to ensure effective communication.
- Monitor department quality performance indicators. Reports and acts on variances.
- Work with Quality Assurance, CED and Manager to remedy trending concerns.
- Participate in monthly employee audits and communicate results to staff.
- Take action as needed to correct deficiencies.
- Coach, motivate and mentor staff to assist with professional growth and development.
- Work with Workforce Management to plan, prepare, and revise work schedules and duty assignments by determining manpower requirements and hourly scheduling to ensure attainment of service levels, quality standards and turnaround times.
- Track trends, initiate technology and process improvements to department Manager to eliminate issues/impediments to delivering service excellence while maintaining company/team goals per established metrics.
- Work with Manager to implement new procedures or system enhancements.
- Handle escalated issues timely and effectively and follow up with all appropriate parties.
- Aid in interviewing, hiring, training, corrective action and termination.
- Act as a resource in the absence of the Manager to ensure effective day to day team operations.
- Collaborate, coordinate, and communicate across disciplines and departments.
- Ensure compliance with HIPAA regulations and requirements.
Requirements
- Minimum Bachelor's Degree, or HS Diploma and 2 years of related leadership experience.
- Previous managed care or insurance background experience desirable.
Communication (written, verbal, listening) telephone, employee relation, interpersonal, leadership, delegation, problem solving, analytical, data entry and organizational skills.
Ability to maintain confidentiality.
Ability to prioritize, multitask, work under pressure and meet deadlines.
Ability to travel.
Ability to professionally diffuse difficult situations.
Ability to use software, hardware and peripherals related to job responsibilities including MS Office Suites, Outlook, Power Point, database software, etc.
Ability to motivate, mentor, lead and direct team members.
Benefits
- Medical, dental and vision coverage with low deductible & copay.
- Life insurance.
- Short and long-term disability.
- Paid Parental Leave.
- 401(k) + match.
- Employee Stock Purchase Plan.
- Tuition reimbursement.
- Flexible Spending Account.
- Employee Assistance Program.
- Sick time benefits - for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits.
EEO Statement
We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.
Application Deadline
We will generally accept applications for at least 5 calendar days from the posting date or as long as the job remains posted.