Team Lead Mobile Phlebotomist - Milwaukee, WI

Position Summary

Accountable for the on‑time delivery of own work and that of others. Responsible for direct coaching and oversight of staff assigned for the day, and for quality assurance of team deliverables. Serves as a subject‑matter expert in phlebotomy, collecting blood products and compliance requirements. Consistently strives to enhance existing services and influence resulting action plans. Ensures a customer‑focused approach is implemented and systematically analyzes customer information. Understands wider organizational goals and works in partnership with colleagues and other departments to achieve common goals. Fosters a collaborative/team‑working spirit, monitors progress of the team against objectives, and actively helps and supports others to achieve team goals. Works on problems of diverse scope where analysis of situations or data requires evaluation of identifiable factors, demonstrating good judgment in selecting methods and techniques for obtaining solutions. Proactively solves problems to affect change and make informed decisions. Responsible for operating the mobile drive vehicle and transporting the mobile staff in a safe and efficient manner.

Responsibilities

• Follows all DOT guidelines when operating a full‑size commercial van/ProMaster, safely transporting staff, supplies, and equipment.
• Travels to other collection sites as determined by business need.
• Prepares collection site and performs set‑up, including technology systems and quality control.
• Leads donor collection team, redirects issues and problems that arise from Donor Specialists; provides feedback and follows through with team members and supervisors.
• Treats donors with customer‑service excellence and adds value to the donation experience through professional relationship building.
• Establishes and builds relationships with donors and sponsors.
• Ensures customer issues with potential negative impact are resolved and informs the supervisor or manager.
• Influences future blood drives with consistent conversion rates, rebooking, sponsor leadership and service recovery.
• Trains and mentors team members in all aspects of the role.
• Performs donor screening (collects donor histories) and mini‑physical.
• Performs phlebotomy, including automation (Alyx and/or Trima).
• Prepares and packs units for transport.
• Observes donors for reactions, manages automation reactions; manages donor needs, de‑escalates situations, prevents reactions and mitigates situations.
• Rebooks donors for future donation appointments and facilitates the rebooking process.
• Transports or carpools staff; may transport supplies and equipment.
• With a valid CLD, may operate mobile drive buses, following all DOT guidelines, safely transporting staff, supplies and equipment and arriving at site on time.
• Leads drive set‑up and creates a safe environment for donors and fellow staff members, maintaining safety awareness of the team.
• Responsible for achieving team automation goals, including recruiting and converting donors for automation.
• Operates, troubleshoots, and performs routine maintenance on equipment.
• Maintains product integrity and ensures proper identification of all donors.
• Maintains organization of departmental records as needed.
• May participate in validation of new processes or new equipment.
• Reviews daily work for accuracy, investigates potential discrepancies and unexpected results, and resolves where appropriate.
• Reviews quality results and escalates issues and concerns.
• Performs root‑cause analysis, review, and reporting with leadership; uses SOS to troubleshoot.
• Performs other duties as assigned, within the scope of this job classification.
• Understands and performs in accordance with all applicable regulatory and compliance requirements.
• Complies with all standard operating policies and procedures.

Qualifications

• Education: High School Diploma or GED required.
• Experience: 1–3 years of relevant experience; 3 or more years phlebotomy experience preferred; a combination of a health‑care degree and certification is required; typically a minimum of 5 years of job‑related experience.
• Knowledge, Skills, and Abilities:
  • Valid driver’s license with prior driving experience.
  • Effective problem‑solving and good judgment in selecting methods and techniques.
  • Ability to read and interpret Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals.
  • Basic mathematical aptitude.
  • Ability to apply judgment to written or oral instructions.
  • Ability to organize work to provide productive workflow.
  • Flexibility to work independently and with a team.
  • Strong attention to detail.
  • Good communication skills, including providing constructive criticism to peers.
  • Legible handwriting.
  • Ability to learn and utilize computer applications such as Ceridian, Hemasphere, Oracle, and HemaTerra.

Licenses and Certifications

• Valid driver’s license required.

Tools and Technology

• Vehicle navigation system.
• Personal computer (desktop, laptop, tablet).
• General office equipment (computer, printer, fax, copy machine).
• Microsoft Suite (Word, Excel, PowerPoint, Outlook).
• Screening equipment: lancet, sphygmomanometer (BP cuff), temperature probe, hemoglobin analyzer.
• Phlebotomy collection equipment: blood mixer, Trima, Alyx.

Compensation

The target salary is based on internal averages. Versiti sets salary ranges aligned to local markets in which the job is performed. Compensation decisions take into account internal salary averages and differentiation based on education, experience, skills, and performance. Specific salary and benefits information is shared at the time of the phone screening based on your location and qualifications.

Benefits

• Medical, Dental, and Vision plans.
• Paid Time Off (PTO) and holidays.
• Short‑ and long‑term disability.
• Life insurance.
• 7% match dollar‑for‑dollar 401(k).
• Voluntary programs and discount programs.
• Other comprehensive benefits based on job classification.