Team Lead - Member

About the Role

This role involves supervising associates, managing daily operations, and ensuring exceptional member service in a retail environment. The position emphasizes teamwork, integrity, customer focus, continuous improvement, and creating an inclusive workplace culture.

Responsibilities

• Assign duties and train staff to ensure efficient operations
• Communicate goals and provide feedback to associates
• Handle claims and maintain merchandise organization
• Support membership growth through information and promotion of services
• Oversee area cleanliness and ensure a safe, organized environment
• Process financial transactions and maintain accurate records
• Support compliance with company policies and ethical standards
• Lead team efforts, foster a positive workplace culture, and mentor colleagues
• Promote continuous improvement and operational excellence

Requirements

• Minimum of 6 months retail experience with front-end equipment operation
• Customer service experience
• Must be 18 years or older
• Leadership experience in supervising, hiring, evaluating, and mentoring (preferred)