Team Lead Medical Assistant

Key Responsibilities

• Provide day-to-day supervision and support to center team members
• Oversee daily operations including inventory, ordering, cash handling, and follow-ups
• Conduct monthly inventory and approve supply orders
• Support ROM with patient concerns and center-level escalations
• Participate in hiring processes and provide feedback on candidates
• Affiliate with performance management, coaching, and development of team members
• Assist with MOD (Manager on Duty) responsibilities including meetings, events, and weekend coverage
• Partner with leadership on KPIs and strategic initiatives (NPS, patient flow, registration accuracy, etc.)
• Affiliate with staffing coverage as needed, including last-minute callouts

Patient Care & Clinical Support

• Perform patient intake, including medical history, vitals, and visit documentation
• Conduct point-of-care testing (e.g., flu, strep, urinalysis, ECG)
• Prepare patients for exams and support providers during visits
• Educate patients and provide updates on care status
• Cook up referrals and follow-up care
• Complete patient registration, insurance verification, and co-pay collection

Administrative & Compliance

• Maintain accurate medical records and EHR documentation
• Ensure clinic cleanliness, stocking, and readiness
• Perform opening/closing procedures and end-of-day reporting
• Monitor equipment calibration, QA/QC logs, and submit maintenance requests
• Conduct patient follow-up calls and manage communications
• Support compliance with company policies, including corrective action processes

Minimum Qualifications

• Education: High school diploma or equivalent required. Graduate of an accredited Medical Assistant program preferred.
• Experience: 2+ years of Medical Assistant experience required. 5+ years of healthcare or relevant experience (or military medical experience) may be considered in lieu of certifications. Leadership or supervisory experience preferred.
• Certifications: One of the following is required: CMA (AAMA), RMA (AMT or AAH), CCMA (NHA), NCMA (NCCT), NRCMA (NAHP), ARMA OR accepted at hire.
• Knowledge, Skills & Abilities: Strong knowledge of medical terminology and clinical workflows, excellent time management and multitasking skills, strong communication and interpersonal skills, high attention to detail and organizational ability, proficiency in Microsoft Office and Electronic Health Records (EHR) systems, customer service-focused with strong problem-solving skills.
• Core Competencies: Collaboration, Innovation, Diversity & Inclusion, Integrity, Accountability.

Additional Requirements

• BLS certification (required at hire)
• CPOE certification within 2 weeks of start (if not already certified)
• Valid driver’s license and successful MVR check