Team Lead, Market Operations - Houston - Spring VM, TX

About the role

At Carvana, we sell cars, but we are not salespeople. Our mission is to create a hassle‑free way for people to buy and sell cars, providing a no‑pressure, no‑haggle online car buying experience that saves customers time and money. Customers can search thousands of vehicles online, view full 360‑degree interior and exterior images, and either have their purchase delivered to their driveway by one of our car haulers or meet us at a coin‑operated Vending Machine. Carvana’s Market Operations department is team‑oriented and fast‑paced; we hire bright people who roll up their sleeves, mentor teammates, assume additional responsibilities, and bring their personality to a diverse, opinion‑driven team.

Responsibilities

• Be a continuous positive force within the market and create strong morale and spirit throughout the team.
• Help interview, select, onboard and train a team of Customer Advocates and provide the tools, resources and guidance they need to be successful.
• Employee development is an essential part of this role.
• Actively develop a team of Customer Advocates by providing feedback, conducting performance check‑ins, and setting goals to improve performance and skill set.
• Recognize and reinforce individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition.
• Generate and monitor regular reports and present them to upper management.
• Be the go‑to expert for your team; you’re always ready to jump in alongside an Advocate to wash cars or operate our single‑car hauler to deliver vehicles while providing a stellar customer experience.
• Drive production in a fast‑paced customer service environment and keep every detail of your market operating like a well‑o