Team Lead, Market Operations

About Carvana

Carvana sells cars with a mission to create a hassle-free way for people to buy and sell vehicles. We built a no-pressure, no-haggle online car buying experience that prioritizes customer satisfaction, saving customers time and money. Customers browse thousands of vehicles online, view full 360-degree interior and exterior images, and complete purchases digitally. Our Customer Advocates then deliver purchased vehicles to customers’ driveways using single-car haulers or meet customers at our coin-operated Vending Machines.

About the Team and Position

Carvana’s Market Operations department is a fast-paced, team-oriented environment. We hire adaptable, proactive individuals willing to take on new challenges, mentor peers, and grow with the company. Bring your personality—diverse perspectives drive our success.

Responsibilities

• Run the local Carvana hub, including market launch, operations, logistics, consumer branding, team engagement, and market success.
• Manage daily operations while assessing business trends and proactively addressing roadblocks.
• Lead a team of Customer Advocates, providing vision, development opportunities, and support.
• Create and maintain strong team morale through positive leadership and recognition.
• Interview, select, onboard, and train Customer Advocates, ensuring they have the tools and resources to succeed.
• Develop team members through regular feedback, performance check-ins, goal-setting, and creative recognition methods.
• Generate and monitor reports, presenting insights to upper management.
• Serve as the go-to expert for the team, including hands-on tasks like washing cars or delivering vehicles to customers.
• Drive production in a fast-paced customer service environment while maintaining operational excellence.
• Improve customer and team experiences by addressing complex and sensitive issues.
• Work weekends as needed.

Requirements

• 5+ years of work experience in a customer-facing team environment.
• 3+ years of management experience.
• Proven history of developing and coaching employees.
• Experience with strategic planning, process improvement, and guiding teams to exceed goals.
• Excellent interpersonal and leadership skills.
• Ability to diagnose and solve complex problems while maintaining focus on the customer experience.
• Willingness to work in a rapidly growing startup atmosphere with evolving roles.

Preferred Qualifications

• Bachelor’s degree.
• Experience with Salesforce or Tableau.
• Analytical mindset.
• Experience handling logistics.

Compensation

$65,000–$72,000 per year, depending on experience.

Benefits

• Full-time salary position.
• Medical, dental, and vision benefits.
• 401(k) with company match.
• Student loan payments, vehicle discounts, pet benefits, and wellness programs.
• Opportunities to expand skills and share knowledge across the organization.
• Culture of internal promotions and rapid career development in a fast-growing startup.

Other Requirements

• Ability to read, write, speak, and understand English.
• Physical ability to stand/walk for extended periods (8+ hours), with high/low movement, reaching, twisting, kneeling, crouching, climbing, balancing, squatting, and lifting up to 50 lbs.
• Frequent driving requiring excellent visual acuity, manual dexterity, and the ability to remain stationary for up to 3 hours at a time.
• Ability to work in outdoor weather conditions.
• Must be able to exchange accurate information with customers.
• Employees in California, Colorado, Kentucky, Louisiana, Maryland, Nevada, Oklahoma, Tennessee, Utah, Virginia, and Wisconsin must apply for a Salesperson license within the first two weeks of employment (process sponsored by Carvana). Obtaining this license is a condition of employment.
• Reasonable accommodations will be provided for individuals with disabilities to perform essential job functions.