Team Lead Inside Sales Specialist

About Mettler Toledo Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes. * We help feed the world. We impact how food is produced, packaged and made safe. * We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world. * Mettler Toledo products are important to the production and consistent quality of every kind of consumer product. No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen. Our Opening and Your Responsibilities Mettler-Toledo, LLC is a global supplier of precision instruments with sales and service locations in 39 countries. The Mettler-Toledo Product Inspection Group is the world’s leading supplier of in-line checkweighers, metal detectors, machine vision systems and x-ray inspection systems. We believe employees are the lifeblood of our company. As we thrive on quality and initiative, we work together in a fast-paced environment striving towards common goals and open to innovation and success. We’d love for you to become part of our growing team! Role/Purpose: The Team Lead Inside Sales Specialist is responsible for supporting our Field Sales organization by nurturing inbound requests and leads, as well as actively prospecting to create field-organized visits within high target accounts. The role will require dynamic skills to work with our marketing, field, and management teams to ensure we provide service solutions that meet the customer needs, which will result in higher sales revenue and enhance the overall customer experience. Essential Duties and Responsibilities: * Proactively ensure accuracy of leads entered and package quotes created * Assure team KPIs are maintained, including minimizing overdue leads and overdue opps * Training team and ensuring that daily housekeeping activities are completed * Be a point-of-contact for quote team and customer escalations, informing the Parts Manager of any issues * Use outbound prospecting skills to find relevant contacts within high-target accounts. * Actively mine for account visits within target field accounts. * Actively lead customers through the sales cycle from quote to closing of sales. * Manage incoming demand, i.e. calls, emails or mt.com requests for price, availability or quote. Ensure quality service with focus on service level, customer service, and urgency to response/follow-up * Lead generation through contact with customers: when the involvement of a sales representative is required for high-end product opportunities, execute proper submission of lead details for external pursuit * Assure database integrity by validating and correcting the data housed within our CRM at every practical opportunity * Entry of sales leads for external sales pursuit; and pursuit of select open leads for closure * Management and organization of the service sales inbox that involves lead creation from emails received and distribution to other service sales team members as required * Accurately and quickly, provide reference quote for products, services, and solutions to high-potential accounts based on field sales representative guidance * Assist sales representatives with above baseline targets and/or lead counts with quoting and nurturing support to maximize their productivity. * Assist senior management by providing weekly updates about recurring business issues that require a proactive approach, or trends that suggest alternate sales offers or approaches, through regular communication or team meetings * Overall general and technical knowledge and application of the METTLER TOLEDO Product Inspection service offerings * In-depth knowledge of all internal applications related to service sales and marketing, including but not limited to SAP CRM and ECC * Time management and multi-tasking skills; ability to handle a complex and highly communicative environment * The ability to make confident and reasoned decisions regarding processes that affect every day work, and the ability to understand when to involve Accounting, Sales and Marketing with respect to discounts, and special terms and conditions, is required * Other tasks and duties as assigned What You Need to Succeed Required Knowledge, Skills and Abilities * Excellent written and oral communication skills. * Detail oriented and the ability to multi-task, take initiative and be flexible. * The ability to determine when and how to involve other departments and teams to ensure that exceptional support is being provided to internal and external customers at all times * Must establish and maintain an open, professional and efficient means of communication with all internal and external customers. * Must take a proactive role with pinpointing breakdowns in processes and communications regarding service sales functions, and be able to provide proactive help with minimal supervision * Must establish and maintain an attitude of quickly responding to internal and external customers' needs * Ability to work effectively with other Sales and Support team members in a highly variable and often stressful environment is required * Must work collaboratively and cooperatively within the department and with other teams to meet operational and sales target goals Minimum Education / Experience Required: * An associate's degree is preferred. High School Diploma or GED is required * At least 2-3 years in sales, customer service and/or marketing experience * Outbound call center experience and telesales skills training are required * Qualified candidate should be competitive and have the desire to excel in a fast-paced sales environment and the ability to connect with various personality types * Product Inspection product knowledge is a plus Our Offer to You * Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire * Tuition reimbursement, employee wellness programs, plus other perks and discounts * Parental and caregiver leave policies * All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits * Global market strength and worldwide leadership in weighing * A brand name that is identified worldwide with precision, quality, and innovation * Thousands of patents, design and innovation awards * A commitment to extraordinary service on our state-of-the-art equipment Equal Opportunity Employment We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our [1] Equal Employment Opportunity Policy. If you’d like more information about your EEO rights as an applicant under the law, please click [2] here. References Visible links 1. https://www.mt.com/dam/sustainability/equal-employment/Equal_Employment_Opportunity_Policy.pdf 2. https://www.eeoc.gov/employees-job-applicants