Team Lead Inside Sales

Description Manage the CORE Inside Sales team. Manage the team to be accountable to the Customer Satisfaction process each week as well as execution of assigned project work. Be the primary contact for the Client team to collaborate on project-based work. Manage all aspects of the Satisfaction call process through CIRI (CORE CRM system) or through specific tools as identified by project (Excel). Responsibilities WHAT YOU’LL DO Act as the primary and most accessible contact for all Brand Ambassadors within your assigned region. This includes attending regular team meetings and one-on-one check-ins to provide guidance or address concernsOversee all day-to-day operational details to guarantee flawless execution. This involves confirming BAs punctuality, ensuring they are fully equipped with all necessary materials and verifying that activation sites are set up correctlyBuilding team morale, celebrating individual and group achievements, and encouraging professional growth among your Brand AmbassadorsActively participate in consumer interactions to set the standard for excellence. Demonstrate best practices for initiating educational conversations, conveying brand messages clearly and effectively, and creating a positive, memorable experience for the consumersMeeting with on-site contact as needed to discuss campaign presence, adjustments or feedbackTransportating necessary assets to activation site and support with setup as requiredSwiftly resolving logistical challenges, managing last-minute staffing changes, and handling any unexpected situational problems to ensure the campaign runs smoothlyEssential administrative functions i.e. review weekly schedules, verifying timesheetsMonitor and track key performance indicators (KPIs) focused on consumer engagement, quality of interactions, and educational reach whileCompile and deliver regular reports on regional team performance, campaign highlights, and operational status to the management teamGather qualitative feedback, consumer insights and photos from the field to share with the senior managementTravel regularly and extensively to various activation sites to work alongside your teamUse Google Workspace tools (Docs, Drive, Slides, Sheets, Meet) to stay organized and communicate clearly Qualifications WHAT YOU BRING Background in roles like Team Lead, Field Manager, or Event Manager, especially within experiential marketing.3 to 4 years of experience in retail activation environment with a proven track record for successNatural leader who can mentor, build a team, and communicate effectively with both their team and the public.Willingness to Travel - this role requires frequent travel within the designated region to support the team on-site.Must be resourceful and able to handle logistical or staffing challenges quickly and effectively.A genuine enthusiasm for interacting with people and creating positive brand experiences is essential.Experience in reporting and analyzing infield metric’sSome sales experience requiredRegular access to a vehicle required WHY YOU’LL LOVE IT HERE Flexible, hybrid work environmentWork with top-tier brands and inspiring teammatesSpace to grow, learn, and leadA supportive, creative culture where your ideas matter About Us Acosta, and its subsidiaries, is an Equal Opportunity Employer Job Category: Administration Position Type: Full time Business Unit: Marketing Salary Range: $58240.00 - $58240.00 Company: Mosaic Sales Solutions US Operating Co, LLC Req ID: 42082