Team Lead - Imaging and Indexing Services

About the role

The Millennium Group (TMG) is an award-winning business process outsourcing firm specializing in print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is seeking a highly motivated, enthusiastic team player interested in a long-term career to contribute to our 30+ years of industry success.

Responsibilities

• Manage a team of individuals working in imaging, indexing, and client data maintenance
• Training and development of associates
• Time management, payroll, and time-off requests
• Productivity and performance management
• Open mail using both electronic and manual opening devices
• Identify the contents of each envelope as processable or not processable
• Prepare processable documents for scanning:
  • Put document pages in the correct order
  • Insert admin sheets as needed
  • Identify if documents are original or copies
  • Fill out a batch cover sheet
• Scan documents into the company's workflow system using a desktop scanner
• Ensure electronic images are clear and all pages were captured
• Release the document into the workflow system
• Store documents in batch boxes by date and batch number
• Audit batch boxes for errors before secure destruction

Schedule

• Permanent, full-time position
• Monday to Friday, 7:00 AM to 5:00 PM
• Requires 2 hours of overtime on the day immediately following a holiday (unless the associate has a scheduled day off on that day)
• Voluntary overtime will be requested as needed

Qualifications

• High School diploma or equivalent
• Must be able to pass background check, fingerprint check, and credit check
• Must have supervisory experience leading and managing a team
• Fully proficient in using Microsoft Outlook, Word, and Excel (data entry)
• Ability to use multiple screens to navigate multiple systems/windows
• Must be able to type 55 WPM and use 10-key
• Prior experience in data entry or administrative services is a plus
• Good written and verbal communication skills
• Comfortable working in a fast-paced environment
• Comfortable working under deadlines
• Strong attention to detail