Team Lead for Luxury Sun Spa

About the role

Our mission is simple: To ensure that time spent in our spa is the best part of our guests’ day. We do this by delivering exceptional customer service, guiding guests to the right service or membership, and maintaining our spas and equipment in pristine condition.

Responsibilities

• Deliver the Best Guest Experience: Ensure every guest leaves feeling like Soleil was the best part of their day by delivering the highest level of service.
• Drive Sales: Ensure your store meets and exceeds sales targets by selling memberships, preventing cancellations, upselling services, and recommending products.
• Drive sales using our 5-step sales method while coaching your team to effectively sell memberships and products.
• Provide exceptional customer service to ensure guest satisfaction.
• Recruit, hire, train, and schedule staff, while providing coverage when needed.
• Ensure the store opens and closes on time with adequate staffing.
• Process payroll bi-monthly.
• Enforce company policies and processes to improve customer service and sales performance.
• Direct staff to ensure safety compliance and adherence to customer service standards, legal regulations, and industry practices.
• Maintain a clean, well-maintained facility and equipment, including re-lamping as needed.
• Manage inventory, restocking supplies when necessary.
• Contribute to marketing and advertising efforts.
• Uphold the Soleil Tans brand in all employee, guest, and public relations.
• Attend leadership huddles and mandatory company meetings.

Requirements

• Minimum three years of proven sales/retail management experience.
• Availability for 30-40 hours per week, including weekends.
• Strong organizational and time-management skills.
• Hands-on performer willing to do whatever it takes to get the job done.
• Excellent communication skills with the ability to motivate and lead employees.
• Proficient in Microsoft Office Suite and Google Applications.

Perks & Benefits

• Starting Pay: $20/hour, with a guaranteed increase to $22/hour after one year.
• Bonuses & Tips: Earn additional income through performance bonuses and tips.
• Paid Time Off: Enjoy time off as part of your benefits package.
• Memberships: Free Luxury All membership, and discounted memberships for friends or family.
• Free Gym Membership: Stay fit with a complimentary gym membership.
• Growth Opportunities: Potential for advancement within the company.
• Flexible Schedules & Team Environment: Work in a supportive and fun environment.
• Exciting Contests and Incentives.

Pay

Starting Pay: $20 per hour, with a guaranteed raise to $22 per hour after one year.

Schedule

Commitment: 30-40 hours per week, including weekends.