TEAM LEAD - ENTRY-LEVEL MANAGEMENT - Training Included

Benefits

• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development

Essential Duties And Responsibilities

• Aid in training and developing staff
• Afford member service oversight to guarantee all staff offer great customer experience
• Be very involved in front desk-related tasks:
• Answering phone calls in a polite and friendly manner to help with questions or concerns
• Taking info calls
• Aid in member check-ins, sign-ups, cancellations, and updating member account information
• Great/meet potential members and provide gym tour
• Aid to facilitate member service issues and questions
• Aid in team member management and provide backup support to Club Manager as needed
• Ensure adherence to all company policies and procedures
• Create and maintain a positive image for the club
• Aid in overseeing cleanliness and appearance of gym
• Aid in managing marketing efforts
• Maintain awareness and training on all current marketing promotions
• Aid in ordering supplies, keeping inventory and tracking reports as needed

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to maintain timely communication with team members and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support
• Team Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance

Advancement Opportunities

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.