TEAM LEAD - ENTRY-LEVEL MANAGEMENT - Training Included

Benefits

• Dental insurance
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance
• Wellness resources

Essential Duties And Responsibilities

• Aid in training and developing staff.
• Affiliate in member service oversight to ensure all staff deliver exceptional customer experiences.
• Engage in front desk-related tasks:
• Answer phone calls politely and assist with inquiries or concerns.
• Take incoming calls.
• Handle member check-ins, sign-ups, cancellations, and update member account information.
• Attract and guide potential members during tours.
• Address and answer member service issues and queries.
• Manage team member support and offer backup assistance to Club Manager as required.
• Ensure adherence to all company policies and procedures.
• Contribute to creating and maintaining a positive club image.
• Oversee the cleanliness and appearance of the gym.
• Administer marketing efforts, ensuring team members are informed about current promotions.
• Order supplies, manage inventory, and track reports as necessary.

Essential Behavior Requirements

• Customer Service: Communicates and interacts with customers (including coworkers and the public) to exceed their wants and needs.
• Listening: Actively listens to customers, empathizes, and collaborates to solve problems.
• Problem Solving: Identifies and addresses problems, analyzes relevant information, considers alternative solutions, and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: Demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Maintains timely communication with team members and supervisors to enhance productivity and prevent misunderstandings or disagreements.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Strong communication, organizational, and leadership skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time