Team Lead, Customer Success - Commercial - US m/f/d

Overview

The North American Customer organization, based in New York, covers the US and Canada markets. You will lead a 5–6 person Customer Success team spanning the US and India, reporting to the Head of Customer Success, North America, and collaborating closely with KAMs, Sales, Product, Marketing, and Support teams.

Responsibilities

• Lead and develop a team of Commercial CSMs
• Drive retention, satisfaction, and scalable growth across the Commercial segment
• Manage a reduced portfolio of customers
• Build or refine CS processes and playbooks
• Use data to drive decisions
• Bridge the gap between technical and non-technical teams
• Continuously learn and adapt in an evolving environment

Requirements

• Proven experience in client-facing SaaS or digital optimization (6+ years managing enterprise accounts)
• Direct people leadership in high-growth, scaling, or organizational change environments
• Track record of driving NRR and retention outcomes across a portfolio
• Familiarity with CS tooling (ChurnZero or equivalent, Gong, CRM)
• Basic understanding of how websites work (HTML, CSS, JavaScript — bonus for React, Vue.js, Server-Side Rendering, SPA, APIs, or SDKs)
• Eagerness to continuously learn and adapt

Qualifications

• Confidence in navigating complex accounts as a resourceful critical thinker and problem-solver
• Solutions-oriented mindset
• International culture: Collaborate with a diverse, global team across 8 countries
• Career development: We offer vast opportunities for professional growth, education, and upward mobility
• Flexible work: Enjoy a balanced schedule with up to 3 days of remote work per week

Benefits

• Make a Real Impact: Directly influence our success and contribute to the company's growth
• Ownership & Autonomy: We believe in trust - no micromanagement, just the freedom to excel
• International Culture: Collaborate with a diverse, global team across 8 countries
• Career Development: We offer vast opportunities for professional growth, education, and upward mobility
• Flexible Work: Enjoy a balanced work schedule, with up to 3 days of remote work per week

Pay & Schedule

• Contract: Permanent full-time
• Location: New York
• Remote: up to 3 days/week

Contact

For more information about AB Tasty and our teams, please visit our website.