Team Lead - Customer Experience and Operations
About the role
We're looking for a friendly, dependable leader who can create an outstanding customer experience while helping support the day-to-day operation of our full-service car wash. This is a hands-on leadership position for someone who enjoys working with people, staying active, and leading by example. As a Customer Experience Lead, you'll welcome customers, assist them in selecting wash packages and membership options, process transactions, support wash operations, and help ensure every customer leaves completely satisfied with their experience.
This is a full-time, year-round position for someone interested in building a long-term career and growing with our company, with opportunities for advancement into Assistant Manager and Management roles for top performers.
Responsibilities
- Welcome customers and assist them in selecting wash packages and membership options
- Process transactions
- Support wash operations
- Ensure every customer leaves completely satisfied with their experience
- Lead by example in a hands-on, active environment
Requirements
- Friendly, outgoing personality with a positive attitude and team-oriented mindset
- Strong customer service and communication skills
- Comfortable speaking with customers and making recommendations
- Dependable with excellent attendance
- Comfortable working outdoors in varying weather conditions
- Able to stand, walk, and remain active throughout the shift
- Ability to safely drive customer vehicles
- Valid driver's license required
Benefits
- 401(k)
- Employee discount
- Flexible schedule
- Health insurance
- Opportunities for advancement
- Paid time off
- Referral Program
Work Location
Onsite at Team Car Wash Summit (100 Springfield Ave, Summit, NJ 07901). You will be working indoors and outdoors in all weather conditions.