Team Lead - Business Services

About the role

The Team Lead – Business Services is responsible for supporting efficient business service operations through the consistent monitoring of processes related to pre-billing authorization, billing, cash processing and overall accounts receivable management. They identify and analyze opportunities for improvement, and identify, develop and evaluate employees assigned to their team.

Responsibilities

• Plan and coordinate various activities and daily workflows associated with their assigned team, accept and pass down directives received from Department Manager, Director or Administration.
• Establish work schedules, assign duties, provide instructions and ensure team members maintain appropriate workloads.
• Take an active role in setting goals with management, communicating those goals to team and evaluate metrics to ensure that performance measures align with organizational goals.
• Participate in recruitment efforts for personnel and provide input as needed to aid in identifying highly qualified candidates.
• Assist in developing new-hire materials, provide initial training and plan for ongoing training for the team.
• Serves as point person for resolving concerns or complaints escalated by team members.
• Maintain knowledge of industry data and regulatory changes, ensuring team members are appropriately educated on and compliant with payer guidelines, state and federal regulations and industry updates.
• Meet regularly with leadership from other departments to review performance, align strategies, identify best practices and improve collections.
• Able to successfully perform job functions required of those on their team.

Requirements

• High School Diploma or Equivalent.
• Minimum of 5 years' experience in the assigned teams' business role.
• Strong computer skills, including MS Word and Excel.
• Able to maintain accuracy while working on multiple tasks in a fast-paced environment under minimal supervision.
• Excellent verbal and written communication skills, including professional telephone etiquette.
• Ability to ensure confidentiality of sensitive information and maintain compliance with HIPAA.
• Exceptional organizational and time-management skills.

Qualifications

• Previous experience in management of team-related projects is strongly preferred.

Reporting Relationship – Manager of Patient Accounts.