Team Lead

Location: Mammoth Lakes, CA • Seasonal, full and part time roles available • Estimated start date: 11/21/2026 • Base wage: $22.77/hour plus tips

About Us

Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners and team members. We have cultivated an extraordinary team culture over the past 20 years rallying behind collaboration, accountability and fun above all else. Our mission is to make ski vacations convenient by tapping into our shared passion, culture and fun work environment to create a customer experience unlike any other.

Ski Butlers is the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values:

• Service
• Simple
• Purposeful
• Curious
• Give

Delivering exceptional service, being purposeful, keeping it simple, remaining curious and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, we don’t stop there. Our culture is about being a part of something bigger—whether it’s contributing to our net-zero climate initiatives, building lifelong friendships or making a customer’s vacation memorable.

Ski Butlers is a stand-alone business under Denver-based Alterra Mountain Company.

About the Role

Team leaders (aka shift managers) are responsible for upholding Ski Butlers customer service standards while managing the flow of day-to-day operations. No two days are the same as a team leader! Adapting to the environment, managing expectations and leading by example are all qualities of highly effective leadership, especially in this role.

Requirements

• Expect weekend and holiday work
• Valid US driver’s license
• Ability to lift up to 80 lbs

Responsibilities

Primary Responsibilities

• Opening and closing the shop daily
• Pre- and post-shift team meetings, ensuring each Ski Technician understands expectations and responsibilities for that shift
• Plan delivery routes, support calls and pickups for the current and upcoming shift
• Respond to customer phone calls, text messages, emails and voicemails in a timely manner
• Dispatch ski technicians on reactive support calls
• Ensure brand standards are being met daily (uniforms, vans, equipment, shop cleanliness, etc.)
• Set up the next shift for success

Secondary Responsibilities

• Size guests in the proper equipment for orders as they come into our system
• Schedule work assignments for the following shift
• Provide real-time feedback and coaching, both positive and constructive, to ensure we are meeting our Key Customer Requirements
• Assist with labor management during slow periods
• Take reservations and issue refunds
• Assist with delivery operations as needed

Benefits

• Mammoth Employee Pass
• Monthly friends and family passes
• Ability to ski every day
• Discounted access to 500+ industry brands
• Discounted access to Rossignol/Dynastar/Lange equipment
• 401K benefit and match for all staff members over 18 years old
• Location-specific, customer service–based bonuses (4 total in-season)

Pay

$22.77/hour base wage, plus tips