Team Lead

About the role

The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.

Responsibilities

• While working in Retail: Ensure the LensCrafters team provides unsurpassed Customer Service; proactive & solution driven, accurate execution & product knowledge; assists customers with selections, provides recommendations, assists sales associates; serves as a responsible alternate store key holder
• While working in Lab, if applicable: Custom fits glasses & precisely place prescription in lenses; works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology; ensures finished eyewear meets optical standards & customer requirements; creates a safe working environment for all, demonstrates safe work practices; responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems

Requirements

• HS diploma/GED
• Strong optical & retail experience
• Knowledge of current optical theory & merchandise
• Strong communicator & listener
• Strong inter-personal skills
• Strong basic math skills
• Sales skills
• Problem solving ability
• Familiarity with cash register, computers & calculators
• Leadership & training experience
• Edging & mounting experience
• Basic optics knowledge & optical measurement experience

Preferred Qualifications

• State licensure (if applicable) &/or ABO Certification in non-licensed states
• LensCrafters Final Eyewear Inspector Certification
• LensCrafters Quality, Fitting & Adjusting Program
• Optical machinery/instruments experience
• Customer service experience
• AccuFit Digital Measurement System certification
• Knowledge of current store merchandise & lens options

Pay

17.50 - 29.77

Benefits

Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package.