Team Lead

About the role

Responsible for assisting in the oversight of gym operations to ensure a positive member experience.

Responsibilities

• Assist in training and developing staff.
• Oversee member service to ensure all staff provide a great customer experience.
• Handle front desk tasks:
  • Answer phone calls politely and assist with questions or concerns.
  • Take information calls.
  • Assist with member check-ins, sign-ups, cancellations, and updating member account information.
  • Greet and meet potential members and provide gym tours.
• Facilitate member service issues and questions.
• Assist with team member management and provide backup support to the Club Manager as needed.
• Ensure adherence to all company policies and procedures.
• Help create and maintain a positive image for the club.
• Oversee cleanliness and appearance of the gym.
• Assist in managing marketing efforts and ensure team members are trained on current promotions.
• Assist in ordering supplies, keeping inventory, and tracking reports.

Behavioral Requirements

• Customer Service: Communicates and interacts with customers (including coworkers and the public) in a way that exceeds their wants and needs.
• Listening: Actively listens to customers, empathizes, and works to solve problems.
• Problem Solving: Recognizes and defines problems, analyzes information, and encourages alternative solutions.
• Diplomacy: Demonstrates tact and skill in all interactions using appropriate behavior and language.
• Communication: Maintains timely communication with team members and supervisors to increase productivity and prevent misunderstandings.

Qualifications

• Honesty and a strong work ethic.
• Strong customer service skills.
• Strong communication, organizational, and leadership skills.
• Basic computer proficiency.

Physical Demands

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Ability to lift up to 50 lbs. less than 30% of the time.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental, and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees.