Team Lead (63381)

Position Summary

The Working Team Lead is responsible for overseeing janitorial teams across various locations. This hands-on role ensures sanitation standards are met, safety protocols are followed, and team performance aligns with client expectations. The Working Lead also acts as the on-site contact when the Quality Manager or Site Operations Manager is not available.

Key Responsibilities

• Team Leadership & Supervision
• Lead nightly sanitation crews.
• Serve as the on-site liaison between janitorial staff and next level managers.
• Communicate daily with supervisor at the end of shift and provide full operational update.
• Monitor team attendance and timekeeping; flag and escalate concerns to HR and immediate supervisor.
• Identify and escalate operational or client concerns to the assigned Site Operation Manager or Quality Manager.
• Training & Employee Development
• Train and coach team members on proper cleaning techniques and equipment use.
• Reinforce compliance with company standards, procedures, and safety expectations.
• Support team performance through guidance, accountability, and daily direction.
• Cleaning Operations & Quality Assurance
• Conduct and ensure high-quality cleaning in compliance with safety and sanitation standards.
• Walk through with the store manager each morning.
• Check out with the Night Manager and complete all checklists.
• Submit detailed daily reports on team performance, incidents, and site conditions.
• Safety & Compliance
• Maintain a safe, organized work environment and enforce safety procedures.
• Ensure emergency exit doors and eyewash stations remain clear and accessible.
• Verify proper handling, storage, and securing of equipment and propane tanks.
• Ensure cleaning equipment is drained, cleaned, and charged as necessary.
• Equipment & Facility Management
• Ensure all tools and equipment (i.e. brooms, mop buckets, wet floor signs, etc.) are removed from the floor and returned to proper storage areas.
• Ensure propane tanks are returned to the cage and secured.
• Maintain janitorial closets in a clean and organized condition.
• Confirm all operational equipment is properly maintained and ready for the next shift.
• Reporting & Communication
• Submit detailed daily operational and incident reports.
• Provide end-of-shift updates to supervisors and management.
• Document completed checklists and operational walkthroughs with store leadership.

Qualifications

• HS degree or equivalent required.
• A minimum of 1-2 years of previous lead experience in janitorial or custodial services.
• Strong communication and organizational skills.
• Ability to lead by example and work alongside team members.
• Detail-oriented with a focus on quality and customer satisfaction.
• Must be able to work night shifts and travel to assigned store locations.
• Bilingual in English and Spanish a plus.

Physical Demands/Work Environment

• Continually required to stand, walk, bend, stoop and kneel.
• Frequently required to bend, stoop, and kneel.
• Must be able to lift and/or move 50 + pounds.
• Ability to effectively communicate orally with customers, vendors, management, and other co-workers is crucial.
• Regular use of the mobile smart phone and e-mail for communication is essential.
• Hearing and vision within normal ranges is essential for normal conversations, to receive ordinary information, and to prepare or inspect documents.
• Must be able to operate forklifts/pallet jacks as needed.
• The job may be performed in a warehouse environment or retail/grocery environment.

Personal Attributes

• Detail-Oriented: Ability to notice and address inconsistencies or areas needing improvement in cleaning standards.
• Strong Communication Skills: Capable of effectively interacting with clients, staff, and subcontractors, ensuring clear instructions and feedback.
• Leadership: Proven ability to lead and motivate cleaning teams to maintain high standards.
• Problem-Solving: Quick and effective in addressing issues that arise in the field and resolving them efficiently.
• Adaptability: Flexible changing schedules, demands, and the needs of clients or team members.
• Time Management: Skilled at prioritizing tasks, managing multiple locations, and meeting deadlines.
• Customer-Focused: Committed to ensuring high levels of customer satisfaction and addressing concerns proactively.
• Self-Motivated: Works independently, taking initiative without requiring constant supervision.
• Dependable: Consistently reliable, with a strong sense of responsibility in overseeing operations and ensuring quality.