Team Lead (11am - 7:45pm)

About the role

Location: USA – Port Reading, 1005 W Middlesex Ave. Division: Solutions. Time Type: Full Time (11:00 am – 7:45 pm). The Operations Lead coordinates and supervises daily operational activities under the direction of the Operations Supervisor, overseeing associates in warehousing, receiving, and shipping to meet company service, cost, safety, and quality objectives.

Responsibilities

Training Responsibilities

• Mentor and train new and existing associates in distribution activities to meet customer demands.
• Train associates on Standard Operating Procedures (shipping, receiving, picking, quality control).
• Assist in forklift operation and certification for new and existing associates.

Shipping/Receiving Responsibilities

• Supervise and coordinate unloading of inbound shipments, orderly stacking, and picking/staging of outbound shipments for maximum productivity.
• Verify inbound/outbound paperwork with drivers; ensure accurate product counts.
• Load orders efficiently and accurately to appropriate doors and trailers.
• Process all shipping/receiving/picking functions per Standard Operating Procedures.
• Research discrepancies in shipping and receiving processes.

Customer Service

• Maintain professional appearance and communication at all times.
• Communicate with customers via phone, email, or in person.
• Prepare accurate activity reports for site management.

Quality Control Responsibilities

• Use appropriate documentation to verify products/orders are received, shipped, and picked correctly.
• Verify products/orders meet quality standards; report damages or discrepancies.
• Stack, package, shrink-wrap, and label products.
• Process all quality control functions per Standard Operating Procedures.
• Report inconsistencies/problems to Operations Supervisor or Manager; participate in quality meetings.

Safety, Housekeeping, and Compliance

• Comply with relevant ISO standards, corporate and site-specific policies, safety rules, OSHA/MSDS standards.
• Execute all safety protocols; perform tasks in a manner that promotes safety.
• Maintain cleanliness of warehouse and work area; assist in warehouse security.
• Participate in safety meetings.

Labor Management

• Direct warehouse work team to achieve prescribed objectives.
• Assist associates and temporary labor with productivity sheets and accurate capture of production/payroll hours.
• Assist Supervisor in maintaining productive workforce levels.
• Participate in establishing work schedules; ensure schedules are implemented and jobs assigned effectively.
• Assist Operations Supervisor in ensuring associates handle products per quality procedures.

Responsibility and Authority

• Participate in department meetings.
• Initiate action to prevent non-conformities; identify and record problems; recommend solutions through designated channels.
• Immediately bring all non-conformities to the Quality Department.

Equipment Operation

• Operate equipment including sit-down, stand-up, reach truck, sweeper scrubber, scissor lift, cherry picker, Aisle Master, pallet jack.
• Maintain equipment; report problems; perform daily inspections and minor maintenance.
• Operate all equipment safely and efficiently per prescribed work methods.
• Maintain active forklift certification.

Maintenance

• Perform or assist in building, grounds, and equipment maintenance as assigned.

Other Duties

• Perform clerical/administrative tasks (answering phones, scheduling, greeting visitors, filing, record keeping) as guided by site management.
• Willing to work evenings and weekends as needed.
• Perform other duties as required.

Requirements

Minimum Required Qualifications

• High school diploma or GED.
• 1 year experience in logistics, distribution, or relevant environment.
• Ability to operate Material Handling Equipment (MHE).
• Satisfactory completion of a forklift training program.
• Basic computer skills; proficiency with RF scanners and WMS functions.
• English language proficiency (reading, writing, verbal).
• Basic to intermediate mathematical skills for verifying quantities, counting inventory, and handling/distribution duties.
• Strong attention to detail and accuracy; ability to complete tasks timely.
• Ability to perform duties with minimal supervision.
• Effective, respectful communication with all organizational levels.
• Adaptability to change; ability to thrive in a fast-paced environment.

Preferred Qualifications

• 2–4 years experience in warehouse/logistics/distribution environment.
• 2–4 years forklift experience.
• Current or prior MHE certification.

Physical Demands

• Use hands to finger, handle, or feel objects, tools, controls; reach with hands and arms; stoop, kneel, or crouch.
• Talk and hear; use computer and telephone equipment.
• Close vision and distance vision required.
• Lift in excess of 40 lbs using proper lifting procedures.
• Stand on feet for extended periods.

Work Environment

• Rare exposure to fumes, airborne particles, toxic or caustic chemicals.
• Noise level usually low to moderate.
• Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Pay

Expected base pay range: $20 – $22 per hour. Actual compensation determined by job-related factors including relevant experience, skills, education, certifications, and geographic location, consistent with applicable laws and company policy.

Benefits

• Medical, prescription, dental, vision, and life insurance.
• Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) for eligible plans.
• Short- and long-term disability coverage.
• Wellness resources and Employee Assistance Program (EAP) services.
• DSV 401(k) plan with company matching contributions up to 5%.
• Paid time off programs and paid company holidays (specifics may vary by location/division per state/local laws).