Team Coordinator Community Engagement

Responsibilities

• Community Engagement & Outreach Support community engagement activities that promote awareness and understanding of Capital Metro services, projects, and initiatives.
• Assist with coordinating and participating in community meetings, events, and outreach efforts (in-person, virtual, and hybrid).
• Respond to community inquiries through various channels, including email, phone, social media, and in-person interactions.
• Collaborate with internal departments and external partners to support coordinated engagement efforts.
• Aid in maintaining relationships with community stakeholders, including neighborhoods, businesses, and community groups.
• Support sponsorship and outreach initiatives that increase community awareness and engagement.
• Collect and enter community engagement data into CRM systems, ensuring accurate tracking and follow-up.
• Assist with gathering community feedback, conducting basic research, and summarizing input, concerns, and trends.
• Communications & Program Support work with Marketing and Communications to support the development and distribution of public-facing materials.
• Aid in documenting and sharing engagement activities, outcomes, and feedback with internal teams, as needed.
• CapMetro Support & Other Duties Assigned support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by following safety and security policies, considering safety in every action and reporting safety and security concerns.
• Perform other duties as required and/or assigned.

Qualifications

• Bachelor’s degree in Business, Public Affairs, Public Relations, Urban Planning, Communications or related field.
• Additional relevant experience may be substituted on a year-for-year basis for up to four years.
• Two (2) years of progressively responsible experience in dealing with business, community or government relations or communications, urban planning, customer service, or non-profit or public agency clients, including data analysis and communications to the public preferred.
• Bilingual in English/Spanish/Vietnamese/Arabic/ASL or Mandarin and ability to translate materials preferred.
• Working knowledge of Microsoft Office Suite, including Word, PowerPoint, Excel and Office, or similar PC-based word-processing, web design platforms or spreadsheet applications.