Team Coordinator - Bass Lake

Job Overview

Fairview is seeking a dedicated Clinic Team Coordinator to join their team in Maple Grove, Minnesota.

About the Role

This position is approved for a 0.8 FTE, with 64 hours every two weeks. Rotating shifts within clinic operating hours, Monday through Thursday from 7:00 a.m. to 6:00 p.m. and Friday from 7:00 a.m. to 5:00 p.m., with one scheduled day off each week. As an integral member of the primary care team, the team coordinator contributes to overall quality of care and patient experience through performing high-level functions to support the needs of the healthcare team and patients/support network. They will deliver direct support to patients on the coordination of medical information requests and updates, as well as referrals and appointment scheduling. The TC will use a variety of communication tools and systems in their work to support patients and their care team. Additionally, they will maintain complete, timely and accurate documentation for each patient and continually look for opportunities to improve processes and workflow. They will perform telephone & MyChart message support & follow-up communication in a timely and professional fashion; use communication systems for both routine & emergency transactions, schedule, reschedule and maintain patient appointments, and support clinic leadership in schedule management. They will partner collaboratively with the patients' care team to address patient needs and find opportunities for improvement in workflow and participate in clinic and system meetings.

Responsibilities

• Deliver direct support to patients on the coordination of medical information requests and updates, as well as referrals and appointment scheduling.
• Use a variety of communication tools and systems in their work to support patients and their care team.
• Maintain complete, timely and accurate documentation for each patient.
• Continually look for opportunities to improve processes and workflow.
• Perform telephone & MyChart message support & follow-up communication in a timely and professional fashion; use communication systems for both routine & emergency transactions.
• Schedule, reschedule and maintain patient appointments.
• Support clinic leadership in schedule management.
• Partner collaboratively with the patients' care team to address patient needs.
• Find opportunities for improvement in workflow and participate in clinic and system meetings.

Requirements

• Successful completion of formal medical training program such as MA, HUC, NA or Medical Secretary, or minimum of 1 year comparable experience in a healthcare setting.

Qualifications

• Minimum of 1 year comparable experience in a healthcare setting.

Skills

• Strong organizational and communication skills.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in using electronic health record systems.
• Excellent interpersonal and customer service skills.

Benefits

We offer a comprehensive benefit package including medical, dental, vision plans, life insurance, short-term and long-term disability insurance, paid time off and sick leave, tuition reimbursement, retirement, early access to earned wages, and more! For additional information, please visit: Fairview's benefits page.

Pay

Compensation within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

Schedule

Rotating shifts within clinic operating hours, Monday through Thursday from 7:00 a.m. to 6:00 p.m. and Friday from 7:00 a.m. to 5:00 p.m., with one scheduled day off each week.