Team Clerk II - Dental Referral Tracking

Job Summary

The Dental Team Clerk II - Referral Tracking initiates and obtains authorization for specialty care from the dental plan when ordered by the NEVHC dental provider. They coordinate specialty care referrals with patients and their families, ensuring they follow through on external care. They also ensure that NEVHC receives proper consultative documentation back to the Dental Provider for review and follow-up on recommendations.

Responsibilities

• Initiates and obtains authorization for specialty care from the dental plan when ordered by the NEVHC dental provider.
• Congratulations specialty care referrals with patients and their families, ensuring they follow through on external care.
• Ensures NEVHC receives proper consultative documentation back to the Dental Provider for review and follow-up on recommendations.

Qualifications

• High school diploma or GED Certificate OR Completion of a Dental Assistant education program and have received certificate/diploma.
• Computer skills in Microsoft Office programs (Word, Excel, etc.), electronic health record systems, and database systems.
• Effective verbal and written communication skills to communicate clearly and effectively with patients and others.
• Fluency in English (speaks, read and write).
• Fluency in Spanish (speaks, translates, read and write).
• Absolute confidentiality about health care and other patient/client information.
• Effective work organization skills.
• Varying schedule, including evenings/Saturdays to accommodate the needs of the dental operations.
• Thorough working knowledge of business English, spelling, punctuation, and contemporary general office practices and procedures.
• Knowledge of the electronic health record database within three months of attending training session(s).
• Dependable and reliable, willing to accept a variety of tasks, and able to comprehend quickly and follow instructions accurately.
• Knowledge and skills necessary to provide care appropriate to the age of the patients served.
• Current California driver’s license, appropriate insurance coverage acceptable to the NEVHC’s insurance carrier (if required to drive on the job).