Team Center Coordinator – Emergency Department

Join Cleveland Clinic’s Martin South Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. This 100-bed hospital provides top-quality patient care to the communities in and around Martin County. Here, you will work alongside passionate physicians, nurses, and other caregivers in a family-oriented, supportive environment.

About the role

Martin South Hospital’s Emergency Department has multi-disciplinary care teams and leading-edge technology needed to diagnose and treat patients efficiently and effectively, 24 hours a day, seven days a week. As Team Center Coordinator, you will provide top-quality customer service to patients, families, and visitors to promote and support the best healthcare experience possible. You will perform various administrative and clerical duties to ensure efficient operational flow in your department while offering direct patient care under the supervision of an RN. This role offers a unique opportunity to enhance both your management and nursing skills in a welcoming, encouraging environment.

Schedule

A caregiver in this position works nights from 7:00 p.m. – 7:30 a.m., including rotating weekends and holidays.

Responsibilities

• Conduct an in-person greeting, welcome, and orientation to the unit for newly admitted and transferred patients.
• Respond to patient call lights and make rounds.
• Assist with processing patient admissions, transfers, and discharges.
• Assist patients and families with wayfinding and direct them to available resources.
• Assemble and maintain patient medical records and other documents related to patient care.
• Assist with unit clerical functions and troubleshoot equipment failures, such as call systems, portable phones, WOWs, and other unit devices.
• Provide or assist with basic patient care activities, such as:
  • Taking vital signs and weights
  • Personal care and activities of daily living
  • Patient transfers and transports
  • Pulse oximetry and point-of-care testing
  • Application of external monitoring devices
  • Phlebotomy, clean dressing changes, and 12-lead ECGs
• Report abnormal findings or changes in physical, mental, and emotional conditions to RN.
• Assist with keeping patient rooms clean and orderly.

Requirements

• High School Diploma or GED
• Basic Life Support (BLS) Certification through the American Heart Association (AHA) or American Red Cross
• One year of recent, full-time experience in patient care or customer service OR additional education/training OR current nursing student with at least one completed clinical rotation as part of an accredited Nursing Program OR military experience as a Hospital Corpsman (HM), Combat Medic (68W), or Medical Service Technician (4N0X1)
• Experience with typing, computer training, or equivalent coursework
• Demonstrates proficiency in applied mathematics and reading comprehension at an 8th-grade level
• Competencies in both the professional, technical, and clinical knowledge domains must be demonstrated in a safe, effective, and efficient manner

Preferred Qualifications

• Microsoft Office experience

Physical Requirements

• Work requires finger dexterity and eye/hand coordination to operate a computer keyboard at a moderate skill level.
• Requires frequent data entry, standing, and walking for extensive periods of time.
• Full body motion to move and lift patients, manual finger dexterity with good eye/hand coordination; involves extensive standing and walking.
• Medium Work - Exerting 50 to 100 pounds of force rarely, and/or 0 to 50 pounds of force occasionally to move objects. Physical demand requirements are in excess of those for Medium Work.
• Requires full range of motion, manual and finger dexterity, and eye-hand coordination.
• Requires normal or corrected speech, hearing, and vision.
• Requires some exposure to communicable disease or body fluids.

Mental Demands

• Ability to work at a fast pace and prioritize multiple assignments/projects and respond to numerous requests.
• Ability to resolve conflicts among staff and work collaboratively with department directors, physicians, and other members of the healthcare team.
• Ability to ensure operational efficiency; problem-solve and make decisions.
• Ability to exercise self-control and tolerate stress when dealing with multiple requests and/or conflicting demands from multiple customers.

Special Demands

• Needs minimal sustained direction in assessing needs, directing staff, and carrying out departmental and professional responsibilities.

Personal Protective Equipment

Follows standard precautions using personal protective equipment as required.