Team Captain Operations

About the Role

Join DICK’S Sporting Goods as a Team Captain of Operations and lead store operations to ensure a consistent, athlete-ready experience. You will coach your team to deliver strong execution across merchandising, pricing, signage, inventory, fulfillment, and stockroom processes. This role empowers you to make a real difference by driving operational excellence that directly impacts the athlete experience through accuracy, efficiency, and teamwork.

Responsibilities

• Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, and knowledgeable information about products and assortment.
• Uphold company merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
• Promote and lead company programs such as customer loyalty participation, warranty sales, and private label credit card enrollment.
• Collaborate with the Store Manager (SM) and Assistant Store Manager (ASM) to develop 30-60-90 day plans supporting business priorities for assigned department(s).
• Establish and execute operational plans related to staffing, hiring, merchandising sets, and financial goals within budget.
• Adjust plans as needed using independent judgment and analysis of effectiveness.
• Act as Head Coach when the sole leader in the building, overseeing opening/closing procedures, Front End, Cash Office, and teammate supervision.
• Communicate departmental goals and assign workloads to maximize efficiency while monitoring progress and pivoting as needed.
• Develop effective schedules for direct reports to meet athlete traffic demands and operational initiatives while managing payroll and financial goals.
• Build and lead a strong team by sourcing, interviewing, hiring, onboarding, and retaining direct reports.
• Provide coaching, feedback, development, recognition, and motivation throughout the teammate lifecycle, including performance management and compliance accountability.
• Create an inclusive store environment where teammates and athletes are treated with respect.
• Adhere to and enforce safety, loss prevention, and standard operating procedures, as well as external laws and guidelines.
• Hold teammates accountable for meeting or exceeding expectations, including addressing non-compliance.

Requirements

• Cameras must be on during all virtual interviews.
• AI tools (e.g., ChatGPT) are not permitted during any part of the interview process.
• Offers are contingent upon a satisfactory background check, which may include ID verification.

Pay

Targeted pay range: $44,500.00 - $58,500.00 annually, based on a 38-hour work week. Individual pay is determined by factors including experience, location, and internal pay equity. This role is part of a competitive total rewards package that may include incentives, equity, and benefits.

Benefits

DICK’S Sporting Goods complies with all state paid leave requirements and offers a generous suite of benefits. For more details, visit www.benefityourliferesources.com.