Team Captain On Field Operations

About the role

Join DICK’S Sporting Goods as a Team Captain of On Field Operations and lead execution across the sales floor by ensuring strong merchandising, pricing, and athlete experience in all customer-facing areas. You will coach teammates, manage priorities, and deliver a consistent, athlete-first shopping experience as part of a team that brings energy, precision, and teamwork to every shift.

Responsibilities

• Deliver outstanding athlete experiences by anticipating athlete needs and providing clear, accurate, and knowledgeable information about products and assortment.
• Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation, and replenishment standards.
• Promote and lead company programs (e.g., customer loyalty program participation, warranty sales, private label credit card enrollment).
• Contribute to the development of 30-60-90 day plans to support business priorities for assigned department(s) alongside the Store Manager (SM) and Assistant Store Manager (ASM).
• Help establish working plans related to operational initiatives, staffing, hiring needs, operational and merchandising sets in accordance with established budgets and financial goals.
• Execute plans and make adjustments as needed using independent judgment and analysis of plan effectiveness.
• Act as Head Coach when the sole leader in the building, performing general store oversight including opening and closing procedures, Front End and Cash Office functions, and teammate supervision.
• Communicate departmental goals and plans to direct reports daily/weekly and assign workload based on skill levels to maximize efficiencies.
• Monitor progress against plans and pivot as needed to ensure uninterrupted operations and athlete support while meeting payroll and financial goals, including developing effective schedules for direct reports.
• Build and lead a strong, effective team by sourcing, interviewing, hiring, onboarding, and retaining direct reports. Provide coaching, feedback, development, recognition, and motivation throughout the teammate lifecycle.
• Handle performance management, including annual reviews, promotional recommendations, and holding teammates accountable for compliance with policies and procedures, including termination recommendations.
• Create a store environment where everyone, both teammates and athletes, is always welcome and treated with respect.
• Adhere to and enforce established policies and procedures related to safety, loss prevention, standard operating procedures, and external governing laws/guidelines. Hold teammates accountable for compliance.

Requirements

• High School Diploma or Equivalent.
• 1-3 years of experience.
• Previous retail/customer-facing experience required.
• Previous people leadership experience preferred.

Virtual Requirements

Cameras must be on during all virtual interviews. AI tools (e.g., ChatGPT) are not permitted during any part of the interview process. Offers are contingent upon a satisfactory background check, which may include ID verification.