Team Captain On Field Operations
About the role
We believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
Sport inspires us. Innovation drives us. Come Win With Us at DICK’S Sporting Goods as part of a team that redefines what’s possible. Whether you live for sport or cozy fashion, you’ll love building your career at DICK’S. It’s more than a job — it’s a chance to be part of a team where you’re welcomed, supported, and empowered from day one.
Responsibilities
Lead execution across the sales floor by ensuring strong merchandising, pricing, and athlete experience in all customer-facing areas. As a Team Captain of On Field Operations, you will coach teammates, manage priorities, and deliver a consistent, athlete-first shopping experience.
- Deliver outstanding athlete experiences by anticipating athlete needs and providing clear, accurate, and knowledgeable information about products and assortment.
- Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation, replenishment standards, etc.
- Promote and lead company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
- Contribute to the development of 30-60-90 day plans to support business priorities for assigned department(s).
- Help establish working plans related to operational initiatives, staffing, hiring needs, operational and merchandising sets, etc. in accordance with established budgets and financial goals.
- Execute plans and make adjustments as needed throughout plan duration using independent judgment and analysis of plan effectiveness.
- Act as Head Coach and perform general store oversight including opening and closing procedures, Front End and Cash Office functions, teammate supervision, etc.
- Communicate departmental goals and plans to direct reports and assign workload based on skill levels to maximize efficiencies.
- Monitor progress against plans and changes to store goals and pivot accordingly to ensure uninterrupted operations and athlete support while still meeting payroll and financial goals.
- Build and lead a strong, effective team that successfully delivers positive athlete experiences.
- Ensure all teammates are properly trained and provide coaching, feedback, development, recognition, and motivation throughout teammate lifecycle.
- Adhere to and enforce established policies and procedures related to safety, loss prevention and standard operating procedures, as well as to laws/guidelines of external governing entities.
Qualifications
- High School Diploma or Equivalent
- 1-3 years of experience
- Previous retail/customer-facing experience required.
- Previous people leadership experience preferred.
Virtual Requirements
To protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.
- Cameras must be on during all virtual interviews.
- AI tools are not permitted to be used by the candidate during any part of the interview process.
- Offers are contingent upon a satisfactory background check which may include ID verification.