Team Captain On Field Operations

About the role

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. As a Team Captain of On Field Operations, you will coach teammates, manage priorities, and deliver a consistent, athlete-first shopping experience. Join a team that brings energy, precision, and teamwork to every shift.

Responsibilities

• Deliver outstanding athlete experiences by anticipating athlete needs and providing clear, accurate, and knowledgeable information about products and assortment.
• Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation, replenishment standards, etc.
• Promote and lead company programs (e.g., customer loyalty program participation, warranty sales, private label credit card enrollment).
• Contribute to the development of 30-60-90 day plans to support business priorities for assigned department(s) alongside the Store Manager (SM) and Assistant Store Manager (ASM).
• Help establish working plans related to operational initiatives, staffing, hiring needs, operational and merchandising sets in accordance with established budgets and financial goals.
• Execute plans and make adjustments as needed using independent judgment and analysis of plan effectiveness.
• When sole leader in the building, act as Head Coach and perform general store oversight including opening and closing procedures, Front End and Cash Office functions, teammate supervision, etc.
• Communicate departmental goals and plans to direct reports daily/weekly and assign workload based on skill levels to maximize efficiencies.
• Monitor progress against plans and pivot as needed to ensure uninterrupted operations and athlete support while meeting payroll and financial goals, including developing effective schedules for direct reports.
• Build and lead a strong, effective team that successfully delivers positive athlete experiences, including sourcing, interviewing, hiring, onboarding, and retaining direct reports.
• Ensure all teammates are properly trained and provide coaching, feedback, development, recognition, and motivation throughout the teammate lifecycle.
• Handle performance management, including annual reviews, promotional recommendations, and holding teammates accountable for compliance with policies and procedures, including termination recommendations.
• Create a store environment where everyone, both teammates and athletes, is always welcome and treated with respect.
• Adhere to and enforce established policies and procedures related to safety, loss prevention, standard operating procedures, and laws/guidelines of external governing entities.
• Hold teammates accountable who fail to meet or comply with expectations.

Requirements

• High School Diploma or Equivalent.
• 1-3 years of experience.
• Previous retail/customer-facing experience required.
• Previous people leadership experience preferred.

Virtual Requirements

To protect the integrity and security of our hiring process, please note the following:

• Cameras must be on during all virtual interviews.
• AI tools (e.g., ChatGPT) are not permitted to be used by the candidate during any part of the interview process.
• Offers are contingent upon a satisfactory background check, which may include ID verification.