Team Captain On Field Operations

About the role

Join DICK’S Sporting Goods as a Team Captain of On Field Operations, where you’ll lead execution across the sales floor, coach teammates, manage priorities, and deliver a consistent, athlete-first shopping experience. Be part of a team that brings energy, precision, and teamwork to every shift while making a real difference in the lives of athletes of all abilities.

Responsibilities

• Deliver outstanding athlete experiences by anticipating needs and providing knowledgeable product information.
• Uphold company merchandising and presentation standards, including floor sets, signage, pricing, inventory presentation, and replenishment.
• Promote and lead company programs such as customer loyalty, warranty sales, and private label credit card enrollment.
• Contribute to 30-60-90 day plans for assigned department(s) in collaboration with store management.
• Develop and execute operational plans, including staffing, hiring, merchandising, and financial goals, adjusting as needed.
• Act as Head Coach when sole leader in the building, overseeing opening/closing procedures, cash office functions, and teammate supervision.
• Communicate departmental goals, assign workloads, and monitor progress to ensure uninterrupted operations and athlete support.
• Create effective teammate schedules to balance athlete traffic demands with operational and merchandising initiatives.
• Build and lead a strong team by sourcing, hiring, onboarding, training, and retaining direct reports.
• Provide coaching, feedback, development, recognition, and performance management, including annual reviews and termination recommendations.
• Foster an inclusive store environment where teammates and athletes are treated with respect.
• Adhere to and enforce safety, loss prevention, and standard operating procedures, holding teammates accountable for compliance.

Requirements

• High School Diploma or equivalent.
• 1-3 years of experience, with previous retail or customer-facing experience required.
• Previous people leadership experience preferred.

Virtual Interview Requirements

Candidates must keep cameras on during all virtual interviews. Use of AI tools (e.g., ChatGPT) is not permitted during any part of the interview process. Offers are contingent upon a satisfactory background check, including ID verification.