Team Captain Off Field Operations
About the role
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. As a Team Captain of Off Field Operations, you will drive operational excellence behind the scenes by leading inventory, fulfillment, and stockroom execution. Your leadership helps keep the store fast, accurate, and athlete-ready.
Responsibilities
- Deliver outstanding athlete experiences by anticipating athlete needs and providing clear, accurate, and knowledgeable information about products and assortment.
- Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation, replenishment standards, etc.
- Promote and lead company programs (e.g., customer loyalty program participation, warranty sales, private label credit card enrollment).
- Contribute to the development of 30-60-90 day plans to support business priorities for assigned department(s) alongside the Store Manager (SM) and Assistant Store Manager (ASM).
- Help establish working plans related to operational initiatives, staffing, hiring needs, operational and merchandising sets in accordance with established budgets and financial goals.
- Execute plans and make adjustments as needed using independent judgment and analysis of plan effectiveness.
- When sole leader in the building, act as Head Coach and perform general store oversight including opening and closing procedures, Front End and Cash Office functions, teammate supervision, etc.
- Communicate departmental goals and plans to direct reports daily/weekly and assign workload based on skill levels to maximize efficiencies.
- Monitor progress against plans and pivot as needed to ensure uninterrupted operations and athlete support while meeting payroll and financial goals, including developing effective schedules for direct reports.
- Build and lead a strong, effective team by sourcing, interviewing, hiring, onboarding, and retaining direct reports. Provide coaching, feedback, development, recognition, and motivation throughout the teammate lifecycle.
- Responsible for performance management, including annual reviews, promotional recommendations, and holding teammates accountable for compliance with policies and procedures, including termination recommendations.
- Create a store environment where everyone, both teammates and athletes, is always welcome and treated with respect.
- Adhere to and enforce established policies and procedures related to safety, loss prevention, standard operating procedures, and external governing laws/guidelines.
- Hold teammates accountable who fail to meet or comply with expectations.
Requirements
- High School Diploma or Equivalent.
- 1-3 years of experience.
- Previous retail/customer-facing experience required.
- Previous people leadership experience preferred.
Virtual Requirements
- Cameras must be on during all virtual interviews.
- AI tools (e.g., ChatGPT) are not permitted during any part of the interview process.
- Offers are contingent upon a satisfactory background check, which may include ID verification.
Pay
Targeted pay range: $52,500.00 - $66,500.00, based on a 38-hour work week. Individual pay is determined by factors including experience, location, and internal pay equity. This is part of a competitive total rewards package that may include incentive, equity, and benefits.
Benefits
DICK'S Sporting Goods complies with all state paid leave requirements and offers a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.