Team Captain Off Field Operations

About the role

Join DICK’S Sporting Goods as a Team Captain of Off Field Operations and drive operational excellence behind the scenes by leading inventory, fulfillment, and stockroom execution. Your leadership ensures processes run efficiently, teammates are coached, and the store remains fast, accurate, and athlete-ready.

Responsibilities

• Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, and knowledgeable information about products and assortment.
• Uphold company merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
• Promote and lead company programs such as customer loyalty participation, warranty sales, and private label credit card enrollment.
• Contribute to 30-60-90 day plans supporting business priorities for assigned department(s) in collaboration with the Store Manager (SM) and Assistant Store Manager (ASM).
• Help establish working plans for operational initiatives, staffing, hiring, merchandising sets, and financial goals within budget.
• Execute and adjust plans as needed, using independent judgment to analyze effectiveness.
• Act as Head Coach when the sole leader in the building, overseeing opening/closing procedures, Front End and Cash Office functions, and teammate supervision.
• Communicate departmental goals and plans to direct reports, assigning workloads based on skill levels to maximize efficiency.
• Monitor progress against plans, pivot as needed to meet store goals, and ensure uninterrupted operations and athlete support while managing payroll and financial targets.
• Develop effective schedules for direct reports, adjusting to meet athlete traffic demands and operational initiatives.
• Build and lead a strong team by sourcing, interviewing, hiring, onboarding, and retaining direct reports.
• Provide coaching, feedback, development, recognition, and motivation throughout the teammate lifecycle, including performance management and promotional recommendations.
• Hold teammates accountable for compliance with policies and procedures, including termination recommendations when necessary.
• Create an inclusive store environment where teammates and athletes are treated with respect.
• Adhere to and enforce safety, loss prevention, and standard operating procedures, as well as external laws and guidelines.

Requirements

• High School Diploma or equivalent.
• 1-3 years of experience.
• Previous retail or customer-facing experience required.
• Previous people leadership experience preferred.

Virtual Requirements

To ensure a secure and fair hiring process:

• Cameras must be on during all virtual interviews.
• AI tools (e.g., ChatGPT) are not permitted during any part of the interview process.
• Offers are contingent upon a satisfactory background check, including ID verification.