Team Captain Endzone & Loyalty (Front End)

Overview

At DICK’S Sporting Goods we believe in how positively sports can change lives. Our team creates confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to an inclusive and diverse workforce that reflects the communities we serve. Join a team that values connection, service, and winning together, where you’ll be welcomed, supported, and empowered from day one while delivering exceptional experiences to athletes of all abilities.

Responsibilities

• Deliver outstanding athlete experiences by anticipating athlete needs and providing clear, accurate, and knowledgeable information about products and assortment.
• Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation, replenishment standards, etc.
• Promote and lead company programs such as customer loyalty program participation, warranty sales, and private‑label credit card enrollment.
• Together with the Store Manager (SM) and Assistant Store Manager (ASM), contribute to the development of 30‑60‑90‑day plans to support business priorities for assigned department(s).
• Help establish working plans related to operational initiatives, staffing, hiring needs, operational and merchandising sets, in accordance with established budgets and financial goals.
• Execute plans and make adjustments as needed throughout the plan duration using independent judgment and analysis of plan effectiveness.
• When the sole leader in the building, act as Head Coach and perform general store oversight—including opening and closing procedures, Front End and Cash Office functions, and teammate supervision.
• Communicate departmental goals and plans to direct reports daily/weekly, assigning workload based on skill levels to maximize efficiencies.
• Monitor progress against plans and store goals, pivoting as needed to ensure uninterrupted operations and athlete support while meeting payroll and financial targets; develop effective schedules for direct reports and adjust to athlete traffic demands.
• Build and lead a strong, effective team that delivers positive athlete experiences, including sourcing, interviewing, hiring, onboarding, and retaining appropriate numbers of direct reports.
• Ensure all teammates are properly trained and provide coaching, feedback, development, recognition, and motivation throughout the teammate lifecycle; manage performance, conduct annual reviews, make promotional recommendations, and enforce compliance with policies and procedures, including termination recommendations.
• Create a store environment where everyone—teammates and athletes alike—is always welcome and treated with respect.
• Adhere to and enforce established policies and procedures related to safety, loss prevention, standard operating procedures, and external governing laws; hold teammates accountable for non‑compliance.

Qualifications

• High School Diploma or equivalent.
• 1–3 years of experience.
• Previous retail or customer‑facing experience required.
• Previous people‑leadership experience preferred.

Virtual Interview Requirements

• Cameras must be on during all virtual interviews.
• AI tools (e.g., ChatGPT) are not permitted to be used by the candidate during any part of the interview process.
• Offers are contingent upon a satisfactory background check, which may include ID verification.
• Accommodations are available upon request.