Team Captain Endzone & Loyalty (Front End)

About the role

Join DICK’S Sporting Goods as a Team Captain – Endzone & Loyalty, where you’ll lead the athlete experience by coaching teammates and driving engagement in loyalty programs and services. Deliver fast, friendly, and accurate checkout experiences while building strong athlete relationships that drive retention. Be part of a team that values connection, service, and winning together.

Responsibilities

• Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate, and knowledgeable information about products and assortment.
• Uphold company merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
• Promote and lead company programs such as customer loyalty participation, warranty sales, and private label credit card enrollment.
• Contribute to 30-60-90 day plans supporting business priorities for assigned department(s) alongside the Store Manager (SM) and Assistant Store Manager (ASM).
• Help establish operational plans related to staffing, hiring, merchandising sets, and financial goals within established budgets.
• Execute and adjust plans as needed, using independent judgment to analyze effectiveness.
• Act as Head Coach when the sole leader in the building, overseeing opening/closing procedures, Front End, Cash Office, and teammate supervision.
• Communicate departmental goals and plans to direct reports, assigning workloads based on skill levels to maximize efficiency.
• Monitor progress against plans, pivoting as needed to meet payroll, financial goals, and athlete traffic demands while ensuring operational and merchandising success.
• Develop and adjust schedules for direct reports to balance athlete traffic and operational needs.
• Build and lead a strong team by sourcing, interviewing, hiring, onboarding, and retaining direct reports.
• Provide coaching, feedback, development, recognition, and motivation throughout the teammate lifecycle.
• Manage performance, including annual reviews, promotional recommendations, and accountability for policy compliance, up to termination recommendations.
• Create an inclusive store environment where teammates and athletes are treated with respect.
• Adhere to and enforce safety, loss prevention, and standard operating procedures, as well as external laws/guidelines.
• Hold teammates accountable for meeting or exceeding expectations.

Requirements

• High School Diploma or equivalent.
• 1-3 years of experience.
• Previous retail or customer-facing experience required.
• Previous people leadership experience preferred.

Virtual Requirements

To ensure a secure and fair hiring process:

• Cameras must be on during all virtual interviews.
• AI tools (e.g., ChatGPT) are not permitted during any part of the interview process.
• Offers are contingent upon a satisfactory background check, which may include ID verification.