Team Captain Endzone & Loyalty

About the role

Join DICK’S Sporting Goods as a Team Captain – Endzone & Loyalty and lead the athlete experience by coaching teammates and driving engagement in loyalty programs and services. Deliver fast, friendly, and accurate checkout experiences while building strong athlete relationships that drive retention. Be part of a team that values connection, service, and winning together.

Responsibilities

• Deliver outstanding athlete experiences by anticipating athlete needs and providing clear, accurate, and knowledgeable information about products and assortment.
• Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation, and replenishment standards.
• Promote and lead company programs, including customer loyalty program participation, warranty sales, and private label credit card enrollment.
• Contribute to the development of 30-60-90 day plans to support business priorities for assigned department(s) alongside the Store Manager (SM) and Assistant Store Manager (ASM).
• Help establish working plans related to operational initiatives, staffing, hiring needs, merchandising sets, and financial goals within established budgets.
• Execute plans and adjust as needed using independent judgment and analysis of plan effectiveness.
• Act as Head Coach when the sole leader in the building, performing general store oversight including opening/closing procedures, Front End and Cash Office functions, and teammate supervision.
• Communicate departmental goals and plans to direct reports weekly, assigning workloads based on skill levels to maximize efficiency.
• Monitor progress against plans, pivot as needed to meet store goals, and ensure uninterrupted operations and athlete support while meeting payroll and financial goals.
• Develop effective schedules for direct reports and adjust to meet athlete traffic demands while ensuring operational and merchandising initiatives are completed.
• Build and lead a strong, effective team by sourcing, interviewing, hiring, onboarding, and retaining direct reports in your area of oversight.
• Provide coaching, feedback, development, recognition, and motivation throughout the teammate lifecycle, including performance management and promotional recommendations.
• Hold teammates accountable for compliance with policies and procedures, including termination recommendations when necessary.
• Create an inclusive store environment where everyone—teammates and athletes—is treated with respect.
• Adhere to and enforce established policies and procedures related to safety, loss prevention, standard operating procedures, and external governing laws/guidelines.
• Hold teammates accountable for meeting or complying with expectations.

Requirements

• High School Diploma or equivalent.
• 1-3 years of experience.
• Previous retail or customer-facing experience required.
• Previous people leadership experience preferred.

Virtual Interview Requirements

To ensure a secure and fair hiring process, candidates must:

• Keep cameras on during all virtual interviews.
• Avoid using AI tools (e.g., ChatGPT) during any part of the interview process.
• Note that offers are contingent upon a satisfactory background check, which may include ID verification.