Team Beauty Lead - Full Time

The Team Beauty Lead drives personal and department‑wide results, demonstrating a passion for building personalized client relationships and sharing genuine enthusiasm for cosmetic, beauty, and fragrance trends. This role utilizes engaging selling behaviors and strategies to enhance the customer experience, while executing promotions, special events, and customer outreach initiatives across multiple beauty brands. The position thrives in a fast‑paced, commission‑driven environment.

Responsibilities

• Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving personal and store key metrics.
• Create memorable store experiences by building genuine relationships with team members, vendors, customers, and the community.
• Lead the team in providing excellent customer service, driving sales, achieving goals, and executing successful promotional and special events to advance the beauty business.
• Foster a positive store culture by sharing team successes, celebrating associate achievements, and modeling behaviors that strengthen performance and enhance customer service.
• Build personal and team product knowledge, suggestive‑selling behaviors, artistry skills, and expertise in the latest industry tips and beauty trends to create exciting customer engagement.
• Drive repeat client interactions as a knowledgeable and trusted resource.
• Enhance the team’s selling skills by assisting with onboarding, initiating teaching opportunities, and supporting associate continued learning.
• Connect with Beauty Associates through team meetings and one‑on‑one touch bases to review goals and performance results.
• Ensure associates are well‑informed and confident when speaking about available inventory and assortment.
• Leverage clienteling tools and technology to provide a personalized and seamless omnichannel experience.
• Support store fulfillment in designated areas by accurately and efficiently executing omni processes.
• Support the team with merchandising, product replenishment, recovery, and cleanliness to maintain visual merchandising and beauty hygiene standards daily, aligning presentations with vendor and company directives.
• Partner with store leaders to align team schedules with business needs, traffic plans, and event strategies to maximize associate and department productivity.
• Demonstrate adaptability by adjusting tactics and shifting focus based on evolving business needs.
• Lead shortage control and inventory accuracy in designated areas by executing price changes, product transfers, and processing damaged items promptly.
• Champion team knowledge of inventory management, asset protection procedures, and safety guidelines.

Skills and Abilities

• Ability to use data, guidance, and judgment to support timely and effective decisions that contribute to team and business success.
• Relevant skills and experience to perform in the role, coupled with a commitment to continuous learning.
• Ownership of assigned tasks and contribution to store success through teaching, partnering, and encouraging others.
• Self‑directed and capable of working with minimal supervision in a deadline‑driven environment.
• Excellent communication skills.
• Comfortable with technology, including smartphones, tablet computers, and Windows‑based operating systems.
• 1+ years of retail experience and a dedication to customer service excellence.
• Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
• Physical ability to regularly move around all store areas, be accessible to customers, bend, reach, stretch for product, and lift, carry, and move at least 40 lb.
• Enjoy assisting customers with makeup application and skincare services.
• Maintain all required professional licenses and certifications, including any state‑specific demonstrator or cosmetology licenses as mandated by applicable regulatory boards.

Pay

This is an hourly position with monthly bonus eligibility.

Schedule

Flexible schedule based on business needs, including nights, weekends, and holidays.