Team Assistant - Capital Caring Health

About the role

The Team Secretary is responsible for taking and directing phone calls and messages, and processing mail. She/he provides administrative support to the Clinical Manager and overall clerical support for the Clinical Team.

Qualifications

• High School Diploma required; Associate's Degree preferred
• Previous administrative experience preferred
• Excellent typing, organizational, time management and communication (written and verbal) skills
• Computer literate with familiarity of Word processing and spreadsheet applications
• Customer relations' experience preferred
• Medical terminology preferred
• Able to remain calm and troubleshoot/handle patient/family crisis situations
• Ability to shift priorities
• Able to manage the emotional stress of working with terminally ill patients and their families
• Ability to perform the essential functions and physical requirements (including, but not limited to: lifting items, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation
• Satisfactorily complete competency requirements for this position

Responsibilities

• Represent the Company professionally at all times through care delivered and/or services provided to all clients
• Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse
• Comply with Company policies, procedures and standard practices
• Observe the Company's health, safety and security practices
• Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company
• Use resources in a fiscally responsible manner
• Promote the Company through participation in community and professional organizations
• Participate proactively in improving performance at the organizational, departmental and individual levels
• Improve own professional knowledge and skill level
• Advance electronic media skills
• Support Company research and educational activities
• Share expertise with co-workers both formally and informally
• Participate in Quality Assessment and Performance Improvement activities as appropriate for the position
• Provides administrative support for Clinical Manager and Clinical Team
• Orders office supplies and processes mail
• Responds as a professional first-line resource for answering clients' concerns
• Assists with computer, phone, voicemail and service issues
• Updates daily census and prepares weekly IDG paperwork
• Triages physician order calls to appropriate person
• Completes and follows through on requests for Per Diem staff
• Follows through with scheduling process per established policy
• Maintains stock forms
• Responsible for exchanging revised forms and replacing with new forms
• Sends out and assists manager with reports
• Responsible for physician and team notification of patient expiration, change in location (transfer to hospital, SNF, ALF, home) and revocation
• Performs other duties as assigned

Pay

$18.65 - $27.77